Plymouth Rock Auto Insurance Review [2024]

Plymouth Rock provides auto insurance to customers in five northeastern states. The company offers competitive rates for their standard coverages and three plans with additional coverages. They also have been well-rated by A.M. Best and the Better Business Bureau.

Learning more about Plymouth Rock car insurance will help you decide if the company is a good fit for you.

Before starting this Plymouth Rock auto insurance review, enter your ZIP code to find affordable car insurance rates in your area.

What You Should Know About Plymouth Rock Assurance

Credit rating agencies review and evaluate auto insurance companies on their financial strength. Companies with higher ratings are more likely to provide a payout when customers file a claim. A.M. Best is the only agency that has completed Plymouth Rock auto insurance reviews.

Plymouth Rock has been rated an A by A.M. Best, the most trusted agency. This rating is excellent and indicates that the company will provide a payout whenever customers file a claim.

The Better Business Bureau (BBB) has also reviewed Plymouth Rock, which rates companies’ business practices. The Better Business Bureau has given Plymouth Rock an A+ rating. This rating assures customers who are considering Plymouth Rock car insurance that the company is transparent and trustworthy.

Does Plymouth Rock car insurance have any complaints?

The Better Business Bureau (BBB) and the National Association of Insurance Commissioners (NAIC) review complaints made about insurance companies. The BBB and the NAIC have completed Plymouth Rock car insurance reviews.

At the time of this review, the Better Business Bureau has received 16 complaints about Plymouth Rock during the past three years. The company’s billing and collections have received the most complaints, followed by its products or services.

The NAIC lists Plymouth Rock as receiving nine complaints. Additionally, the organization has given Plymouth Rock a complaint index ratio of 1.13, indicating slightly more complaints than companies of a similar size.

How can you file Plymouth Rock auto insurance claims?

Plymouth Rock customers can file claims either online or by phone. The best option depends on your preferred method of communication, as the company considers both ways reliable.

Customers can use their Plymouth Rock auto insurance login to fill out a claims form on the company website. The form will inquire about the incident and require documentation, such as photos or a police report.

Customers can also file a claim by calling the Plymouth Rock auto insurance phone number at 844-346-1225. Filing by phone allows you to speak with a representative, ensuring that they quickly gather all of the necessary information.

How can you make Plymouth Rock car insurance payments?

Customers who purchase Plymouth Rock auto insurance can either make monthly payments or pay in full. These payments can be made online, by phone, or via mail. Paying online or by phone are quicker alternatives and offer the most variety of payment options.

The company provides multiple ways to make payments either online or by phone, utilizing either a checking or savings account or a debit or credit card.

Customers who prefer to pay by mail can send a check to the company. Plymouth Rock uses multiple PO boxes for payment receipt, depending on your location.

Customers can use QuickPay by entering their Plymouth Rock car insurance login to access the customer portal. This option is typically easiest, as customers can enter their payment information directly into the website.

For those who prefer to pay over the phone, you can reach a representative by calling 833-511-7625. Paying via telephone isn’t as quick as paying online but provides personal interaction.

Plymouth Rock Assurance Insurance Coverage Options

While cost is a common concern among car insurance customers, it’s also necessary to consider the available coverages.

Like most insurance companies, Plymouth Rock prices their auto insurance plans individually. The following table displays the common coverages offered by Plymouth Rock and what each one covers.

Plymouth Rock Auto Insurance Coverages

What makes Plymouth Rock unique from other companies is its Assurance plans. Every auto policy comes with the Essential Assurance plan, which provides customers with several benefits:

• Crashbusters – Schedules the time and place of an inspection from the Crashbusters van
• Door-to-door valet claims service – Plymouth Rock picks up your car, takes it to the shop, and returns it after repairs
• Guaranteed repairs – Guarantees repairs at participating shops
• Get home safe taxi ride – Covers your taxi ride home, once per year, if you feel unsafe to drive
• Online services – Pay your bill and manage your account online
• Pledge of assurance: Plymouth Rock will donate to a charity of your choice if you experience poor customer service

When customers have been with Plymouth Rock for three years, they receive an upgrade to the Assurance Plus plan. In addition to the Essential Assurance benefits, the Assurance Plus plan provides several other benefits:

• Additional rental coverage
• Mobile device or laptop replacement
• Pet injury coverage
• Personal property damage coverage
• Loss of earnings coverage

Customers can also upgrade to the Assurance Preferred or Assurance Premium plans. These policies feature additional benefits and increased coverage. The higher you upgrade, the more benefits you’ll receive.

Plymouth Rock offers a variety of add-ons that customers can purchase for an additional fee. The add-ons offered by Plymouth Rock car insurance company include the following:

• Accident forgiveness – Eliminates the cost associated with one at-fault accident
• Glass coverage – Reduces or eliminates the deductible on a glass-only comprehensive claim
• Deductible waiver – Eliminates the deductible for collision coverage, under certain circumstances
• GAP coverage – Covers the gap between your car’s value and what you owe if your car is totaled
• New car replacement – Pays to replace your totaled or stolen car within the first two years of purchasing it
• Rideshare coverage – Covers accidents that occur while you’re working as a rideshare driver
• Roadside assistance – Pays for towing and other roadside services

Read more: What is accident forgiveness coverage?

Customers who require roadside assistance can request the service by calling a Plymouth Rock car insurance phone number. The number that you contact depends on the specific policy you purchased. These are the three numbers for roadside assistance:

• Personal auto customers – 855-513-5174
• Teachers’ Insurance Plan of New Jersey customers – 888-676-5449
• Motorcycle customers – 866-751-3078

Similar to other optional coverages, adding roadside assistance to a policy increases Plymouth Rock auto insurance quotes. However, the service is only available in locations where the company sells policies, including Connecticut, Massachusetts, New Hampshire, New Jersey, and Pennsylvania.

In addition to auto insurance, Plymouth Rock offers other types of insurance, including motorcycle, renters, and home insurance.

Plymouth Rock Auto Insurance: The Bottom Line

Plymouth Rock provides car insurance to customers in five northeastern states. In addition to traditional coverage, the company offers four plans that provide customers more protection. The company’s ratings reveal their dependability.

Knowing more about Plymouth Rock car insurance will help you determine if it’s the right option for you.

Now that you know about Plymouth Rock auto insurance, enter your ZIP code to obtain free car insurance quotes in your area.

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