Acuity, a Mutual Insurance Company Review (2024)

In a world of uncertainties, Acuity, a Mutual Insurance Company, stands as a steadfast guardian, offering diverse insurance solutions tailored for every need, emphasizing exceptional coverage and a commitment to seamless claims processes.

UPDATED: Apr 23, 2024Fact Checked

Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Insurance & Finance Analyst

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Insurance Agent

UPDATED: Apr 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Apr 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Apr 23, 2024Fact Checked
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Acuity Mutual Insurance Company

Average Monthly Rate For Good Drivers

$100

A.M. Best Rating:

A+ (Superior)

Complaint Level:

Low

Pros

  • Tailored Coverage: Acuity offers personalized insurance solutions to match individual needs.
  • Mutual Ownership: As a mutual company, Acuity prioritizes policyholders’ interests and needs.
  • Comprehensive Options: From auto to umbrella insurance, Acuity covers a wide range of aspects in life.
  • Efficient Claims Process: Acuity’s claims process is designed for quick and fair resolutions.

Cons

  • Limited Availability: Acuity’s services may not be available in all regions.
  • Online Presence: The digital platform could be further enhanced for seamless customer interaction.

In a world defined by uncertainties, Acuity, a Mutual Insurance Company, emerges as a steadfast guardian of stability and protection. This article delves into Acuity’s diverse range of insurance solutions, from auto and homeowners insurance to business and life coverage.

As a mutual company, Acuity prioritizes policyholders, crafting personalized approaches that ensure a tailored fit for every need. With an emphasis on exceptional coverage and a commitment to seamless claims processes, Acuity proves itself as more than an insurance provider – it’s a trusted partner on life’s journey.

Amidst competition from industry giants, Acuity shines with its unique offerings and customer-centric ethos, making it a compelling choice for those seeking security in an unpredictable world.

Acuity, a Mutual Insurance Company Insurance Coverage Options

Acuity’s comprehensive coverage options cater to a wide range of needs, ensuring you have the protection you need when it matters most. Here are the coverage options they offer:

  • Auto Insurance: Shield your vehicle against accidents, theft, and unexpected damages.
  • Homeowners Insurance: Safeguard your home from unforeseen events like natural disasters and liabilities.
  • Business Insurance: Secure your business with tailored coverage for potential risks.
  • Life Insurance: Provide financial security for your loved ones’ future.
  • Umbrella Insurance: Extend liability protection beyond the ordinary, offering extra peace of mind.

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Acuity, a Mutual Insurance Company Insurance Rates Breakdown

Driver ProfileAcuity, a Mutual Insurance CompanyNational Average
Clean Record$128$119
1+ Ticket$145$147
1+ Accident$170$173
DUI$200$209
Poor Credit$220$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

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Acuity, a Mutual Insurance Company Discounts Available

DiscountAcuity, a Mutual Insurance Company
Anti Theft10%
Good Student12%
Low Mileage12%
Paperless7%
Safe Driver15%
Senior Driver10%

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Acuity understands the value of making insurance accessible and affordable. They offer a range of discounts that can help you save on your premiums. Here are some of the discounts you can take advantage of:

  • Multi-Policy Discount: Save when you bundle multiple insurance policies with Acuity.
  • Safe Driver Discount: Enjoy lower rates for maintaining a clean driving record.
  • Home Safety Features Discount: Get rewarded for having safety features in your home.
  • Business Safety Measures Discount: Save on business insurance by implementing safety measures.
  • Good Student Discount: Students with good grades can qualify for reduced rates.
  • Paid-in-Full Discount: Pay your premium in full upfront and enjoy a discount.
  • Loyalty Discount: Stay with Acuity for an extended period and see your rates decrease.

These discounts not only make insurance more affordable but also reflect Acuity’s commitment to rewarding responsible behavior and fostering long-term relationships with their policyholders.

How Acuity, a Mutual Insurance Company Ranks Among Providers

In the competitive landscape of insurance, Acuity faces several key rivals, each bringing its own strengths to the table. Understanding these competitors can help you make an informed decision. Here are Acuity’s main competitors:

  • State Farm: A household name, State Farm boasts a wide range of insurance options and a vast network of agents.
  • Allstate: Known for its strong advertising presence, Allstate offers a diverse set of insurance policies and a user-friendly digital experience.
  • Progressive: With a focus on innovation and technology, Progressive is recognized for its usage-based auto insurance programs.
  • Nationwide: Nationwide’s broad array of coverage options and emphasis on customer service make it a formidable player in the insurance industry.
  • Farmers Insurance: Farmers offers customizable policies and has a strong reputation for its claims handling process.
  • Liberty Mutual: Liberty Mutual stands out for its variety of coverage choices and user-friendly online tools.

While these competitors pose strong alternatives, Acuity’s commitment to policyholder-centricity, mutual ownership structure, and diverse coverage offerings sets it apart in its own right. It’s important to explore the unique features of each competitor to determine which aligns best with your individual needs.

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Acuity, a Mutual Insurance Company: Streamlined Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Acuity, a Mutual Insurance Company, understands the importance of a hassle-free claims process. They offer multiple convenient options for policyholders to file a claim.

Whether you prefer the ease of filing online through their user-friendly website, a quick phone call to their dedicated claims team, or the convenience of mobile apps, Acuity aims to make the claims process as accessible as possible.

Average Claim Processing Time

One crucial aspect of an insurance company’s performance is the speed at which they process claims. Acuity is committed to providing swift claim resolutions to its policyholders. We’ll delve into the average claim processing times to give you a clear understanding of how efficiently they handle claims.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a valuable indicator of an insurance company’s reliability. We’ll explore the experiences of Acuity’s policyholders when it comes to claim resolutions and payouts. Understanding their satisfaction levels will shed light on Acuity’s commitment to fulfilling its promises.

Acuity, a Mutual Insurance Company: Cutting-Edge Digital and Technological Features

Mobile App Features and Functionality

In today’s digital age, insurance companies need to offer robust mobile apps. Acuity recognizes this need and has invested in developing a feature-rich mobile app. We’ll delve into the functionality of their app, exploring the tools and features it provides to policyholders for managing their insurance needs conveniently on the go.

Online Account Management Capabilities

Effective online account management is essential for policyholders to have control over their insurance policies. Acuity’s online account management capabilities will be examined, highlighting the ease with which policyholders can access and manage their accounts, make policy changes, and stay updated on their coverage.

Digital Tools and Resources

In addition to mobile apps and online account management, Acuity may offer various digital tools and resources to enhance the overall insurance experience. We’ll explore the digital resources they provide, such as educational materials, calculators, and other online tools designed to empower policyholders with knowledge and support.

Frequently Asked Questions

Is Acuity only for individuals, or do they provide business insurance as well?

Acuity provides comprehensive insurance solutions for both individuals and businesses. Their offerings cater to diverse needs, ensuring coverage for various personal and commercial requirements.

What makes Acuity a mutual insurance company?

As a mutual company, Acuity is owned by its policyholders. This structure prioritizes the needs of the policyholders above all else, distinguishing it from other types of insurance companies.

Can I customize my insurance policy to fit my specific requirements?

Absolutely. Acuity offers personalized policies tailored to your unique circumstances. Their approach ensures that your coverage aligns specifically with your individual needs.

How does Acuity ensure a smooth claims process?

Acuity’s claims process is designed to be efficient and supportive, focusing on quick and fair resolutions. They offer multiple convenient options for policyholders to file a claim, whether through their user-friendly website, a dedicated claims team over the phone, or via mobile apps.

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Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Insurance & Finance Analyst

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Acuity, A Mutual Insurance Company

4.00 (148 reviews)
1
December 4, 2019

Leonaudisho

Bad experience

For 2 years I paid over $4500 to acuity, there was an accident cost me $1800, I was hoping to get something, but I got zero dollars. All my payments were automatically, now, off course I’m going to cancel this policy. My policy was going to expire in months or so, so I called and canceled and told them run the policy till expiration day. And then I get another bill to pay? Now, again off course I’m not going to pay, I’m the victim here. And...
For 2 years I paid over $4500 to acuity, there was an accident cost me $1800, I was hoping to get something, but I got zero dollars. All my payments were automatically, now, off course I’m going to cancel this policy. My policy was going to expire in months or so, so I called and canceled and told them run the policy till expiration day. And then I get another bill to pay? Now, again off course I’m not going to pay, I’m the victim here. And then Acuity sent this bill to collections service. So I paid over $4500 you cannot give me a break for $128????
1
June 10, 2019

R40

short term good price

Good price when bundled with house insurance but house does not meet their requirements so will be cancelledat the end of one year
5
April 14, 2019

michelleia

good service

the service has been great. we had to file a claim for hail damage and it went smoothly with no issues. paid timely
5
March 28, 2019

Brynsgal19

Happy customer

We Have been happy with this company. They served us well throughout an unfortunate incident and were very helpful.
5
December 21, 2018

Freepoints

Acuity

Got in accident, prompt response. Easy to deal with. Great communication. Made everything super easy
3
November 7, 2018

Grey2377

Good but pricey !

Great customer service, all around a good company but very pricey. I had the most basic minimum insurance plan and that was 130 a month and Geico offered complete coverage for 180. They had asked for almost 250 for a plan like that. They have great customer service and agents who are very helpful unlike Geico, but I had to go for the better deal which is Geico.
5
October 16, 2018

elidhuo

Best prices by a mile!

We have been with Acuity for quite some time. When it came time to add on a new teen driver, we priced out several companies, but nobody came close to Acuity's price. We have had great experiences when we have needed to file a claim also.
1
October 9, 2018

Blatz

WORST INSURANCE COMPANY EVER

Big mistake trusting a broker and not doing my own homework before going with them for our insurance. Apparently, they work with a third party (LexisNexis) and your rate goes up by 14%. They don't tell you why your rate increased so you have to call them and they are as helpful as talking to a wall. All they say is your insurance rating dropped by so many points and you have to go back to their third party to find out why. Sounds like a bait ...
Big mistake trusting a broker and not doing my own homework before going with them for our insurance. Apparently, they work with a third party (LexisNexis) and your rate goes up by 14%. They don't tell you why your rate increased so you have to call them and they are as helpful as talking to a wall. All they say is your insurance rating dropped by so many points and you have to go back to their third party to find out why. Sounds like a bait and switch scam to increase your insurance after you decide to go with them. After only one year as a customer, a customer who pays their rate and doesn't have any claims or tickets, they pull this stuff. I can't even imagine how bad they would be if we had to submit a claim. Buyer beware!!! They have a lot of complaints about how they pay out claims so I think I dodged a huge bullet here finding out how bad they are and switching to someone else.
5
June 13, 2018

Meggy09

Continual support

They work great to always help, particularly when i was involved in an accident. Will continue to use them!
5
May 31, 2018

mbu

Love Acuity!

While I have never had a claim with Acuity I feel they would do an excellent job as the agency pays attention to detaila dn has made vehicle changes in a timely professional way.
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<h3>Acuity, a Mutual Insurance Company Monthly Auto Insurance Rates</h3>
<h3>Acuity, a Mutual Insurance Company Monthly Auto Insurance Rates</h3>