Western General Insurance Company Review (2024)

Exploring the realm of Western General Insurance Company unveils a trusted name recognized for its unwavering commitment to excellence and customer satisfaction, offering diverse coverage options for auto, home, life, and business insurance to ensure comprehensive protection and exceptional service.

UPDATED: Apr 23, 2024Fact Checked

Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Insurance & Finance Analyst

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Insurance Agent

UPDATED: Apr 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Apr 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Apr 23, 2024Fact Checked
2.5
dev.insuranceproviders.com

Free Car Insurance Comparison

Compare Quotes From Top Companies and Save

secured lock Secured with SHA-256 Encryption

Western General Insurance Company

Average Monthly Rate For Good Drivers

$100

A.M. Best Rating:

A+ (Superior)

Complaint Level:

Low

Pros

  • Wide range of insurance coverage options
  • Excellent customer satisfaction record
  • Competitive rates for a variety of policies
  • Personalized and responsive customer service
  • Strong financial stability

Cons

  • Limited geographic availability (primarily serves specific regions)
  • May not offer specialized or niche insurance products
  • Rates can vary based on individual factors
  • Some policyholders may find the claims process complex
  • Limited online self-service options

In this comprehensive article, you delve into the world of Western General Insurance Company, a trusted name known for its unwavering commitment to excellence and customer satisfaction.

Offering an array of insurance coverage options, including auto, home, life, and commercial insurance, Western General stands as a beacon of reliability in safeguarding your assets. With a stellar A.M. Best rating of A+ (Superior) and an average annual rate of $1,200 for a 45-year-old male driver with a clean record, it ensures competitive pricing for quality coverage.

While it serves with a low complaint level and boasts strengths in personalized service, financial stability, and competitive rates, it primarily caters to specific regions, which could be a limitation for some. Nevertheless, Western General remains a top choice for those seeking peace of mind through comprehensive insurance solutions and exceptional customer care.

Western General Insurance Coverage Options

Western General Insurance Company offers a diverse range of coverage options to meet the specific needs of their policyholders. Here are some of the coverage options provided by the company:

Auto Insurance

  • Liability Coverage
  • Collision Coverage
  • Comprehensive Coverage
  • Uninsured/Underinsured Motorist Coverage
  • Personal Injury Protection (PIP)
  • Roadside Assistance

Home Insurance

  • Dwelling Coverage
  • Personal Property Coverage
  • Liability Coverage
  • Additional Living Expenses (ALE)
  • Coverage for Natural Disasters (e.g., earthquakes, floods)
  • Theft and Vandalism Protection

Health Insurance

  • Health Maintenance Organization (HMO) Plans
  • Preferred Provider Organization (PPO) Plans
  • High Deductible Health Plans (HDHP)
  • Health Savings Account (HSA) Options
  • Prescription Drug Coverage
  • Preventive Care Services

Business Insurance

  • General Liability Insurance
  • Commercial Property Insurance
  • Workers’ Compensation Insurance
  • Business Interruption Coverage
  • Commercial Auto Insurance
  • Professional Liability Insurance

These coverage options are designed to cater to various aspects of an individual’s or business’s insurance needs, providing comprehensive protection and peace of mind. It’s important to note that the availability of specific coverage options may vary by location and policy type, so prospective customers should consult with Western General Insurance for personalized guidance and quotes.

Compare Insurance Providers Rates to Save Up to 75%

secured lock Secured with SHA-256 Encryption

Western General Insurance Rates Breakdown

Compare RatesStart Now →

"}” data-sheets-userformat=”{"2":4737,"3":{"1":0},"10":2,"12":0,"15":"Arial"}”>

Driver ProfileWestern General InsuranceNational Average
Clean Record$108$119
1+ Ticket$171$147
1+ Accident$235$173
DUI$271$209
Poor Credit$186$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

Compare RatesStart Now →

Western General Insurance Discounts Available

Compare RatesStart Now →

"}” data-sheets-userformat=”{"2":4737,"3":{"1":0},"10":2,"12":0,"15":"Arial"}”>

DiscountsWestern General Insurance
Anti Theft13%
Good Student18%
Low Mileage17%
Paperless8%
Safe Driver29%
Senior Driver12%

Compare RatesStart Now →

Western General Insurance Company provides various discounts to help policyholders save on their insurance premiums. These discounts can make their coverage more affordable while still maintaining comprehensive protection. Here are some of the discounts typically offered by the company:

  • Multi-Policy Discount: When you bundle multiple insurance policies with Western General (e.g., auto and home insurance), you can often enjoy a significant discount on your premiums.
  • Safe Driver Discount: Policyholders with a clean driving record and a history of safe driving may qualify for lower rates, reflecting their reduced risk.
  • Good Student Discount: Young drivers who maintain good grades in school can benefit from this discount, as it recognizes responsible behavior both in and out of the classroom.
  • Anti-Theft Device Discount: If your vehicle is equipped with anti-theft devices or security systems, you may be eligible for a discount, as these features reduce the risk of theft.
  • Paid-in-Full Discount: Paying your insurance premium in full for the entire policy term can often result in a discount compared to monthly installments.
  • Renewal Discounts: Loyalty to Western General Insurance is often rewarded with renewal discounts, providing an incentive for policyholders to stay with the company.
  • Multi-Car Discount: If you insure multiple vehicles under the same policy, you may be eligible for a multi-car discount, making it more cost-effective to protect your vehicles.
  • Home Safety Features Discount: Homeowners who have installed safety features like smoke detectors, burglar alarms, or sprinkler systems may qualify for discounts on their home insurance.
  • Defensive Driving Course Discount: Completing an approved defensive driving course can lead to lower auto insurance premiums as it demonstrates your commitment to safe driving.

It’s essential to note that the availability and specific criteria for these discounts may vary by location and policy type. To determine your eligibility and receive accurate information about discounts, it’s advisable to contact Western General Insurance directly and consult with their representatives.

How Western General Insurance Ranks Among Providers

Western General Insurance Company operates in a competitive insurance industry where several companies offer similar products and services.

The main competitors of Western General Insurance Company can vary depending on the specific insurance markets and regions they serve. However, some of the notable competitors that Western General may encounter in the auto, home, and health insurance sectors include:

  • Geico: Geico is one of the largest auto insurance providers in the United States, known for its extensive advertising campaigns and competitive rates.
  • Progressive: Progressive is another major player in the auto insurance market, offering a wide range of coverage options and innovative policies like usage-based insurance.
  • State Farm: State Farm is a well-established insurance company offering auto, home, and life insurance, with a strong presence and a vast network of agents.
  • Allstate: Allstate is known for its comprehensive coverage options, including auto, home, and various specialty insurance products.
  • USAA: USAA primarily serves military members and their families, offering a range of insurance products, including auto, home, and health insurance, often with competitive rates.
  • Nationwide: Nationwide offers auto, home, and business insurance, known for its strong customer service and financial stability.
  • Aetna: Aetna, now part of CVS Health, is a major health insurance provider, offering a wide array of health insurance plans, including employer-sponsored and individual policies.
  • Blue Cross Blue Shield: Blue Cross Blue Shield is a network of independent health insurance providers operating in various states, offering health insurance plans and a broad network of healthcare providers.
  • Liberty Mutual: Liberty Mutual offers auto, home, and business insurance with a focus on customizable policies and customer service.
  • Travelers: Travelers is known for its diverse range of insurance products, including auto, home, and business insurance, often catering to specific industry needs.

It’s important to note that the competitive landscape can change over time, and the strength and position of competitors can vary by region. Western General Insurance Company competes by offering competitive rates, a range of coverage options, strong customer service, and other unique selling points to distinguish itself in this competitive market.

Policyholders often make their choices based on factors like pricing, coverage options, customer service, and the reputation of the company.

Compare Insurance Providers Rates to Save Up to 75%

secured lock Secured with SHA-256 Encryption

Western General Insurance Company Claims Process

Ease of Filing a Claim

Western General Insurance Company offers a streamlined claims process, allowing policyholders to file a claim with ease. Customers have the convenience of filing claims through various channels, including online submission, over the phone, or via mobile apps. The company ensures accessibility and user-friendly interfaces for a seamless claims filing experience.

Average Claim Processing Time

Western General Insurance Company is committed to efficient claims processing. The average claim processing time is designed to be as prompt as possible, aiming to provide policyholders with a quick resolution to their claims. The company prioritizes timely assessment and validation, keeping customers informed throughout the process.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is an essential aspect of Western General Insurance Company’s commitment to continuous improvement. The company values feedback on claim resolutions and payouts, striving to enhance its processes based on customer experiences.

This feedback loop helps the company understand and address any concerns or issues, ensuring customer satisfaction with the claims process.

Western General Insurance Company Digital and Technological Features

Mobile App Features and Functionality

Western General Insurance Company offers a feature-rich mobile app that provides policyholders with convenient access to their insurance information. The app includes features such as policy details, claims tracking, payment management, and contact options for customer support.

The intuitive design and functionalities enhance the user experience and facilitate efficient management of insurance-related tasks on the go.

Online Account Management Capabilities

The company’s online platform offers robust account management capabilities. Policyholders can easily access and manage their policies, update personal information, view policy documents, and track claims online.

The user-friendly interface allows for efficient navigation and seamless interactions, empowering customers to have greater control and visibility over their insurance accounts.

Digital Tools and Resources

Western General Insurance Company leverages digital tools and resources to provide valuable information and support to its customers. These resources may include educational content, FAQs, tips for policyholders, and other helpful materials accessible through their website and online platforms.

By utilizing digital technologies, the company aims to enhance customer knowledge and understanding of insurance processes and products.

Frequently Asked Questions

Is Western General Insurance available nationwide?

Yes, Western General Insurance Company provides coverage across the United States.

What factors affect my auto insurance premium with Western General?

Several factors, including your driving history, vehicle type, and location, can impact your premium.

Can I bundle multiple insurance policies with Western General for a discount?

Yes, Western General offers bundling options to help you save on your insurance premiums.

How do I file a claim with Western General Insurance?

You can file a claim online through their website or contact their claims department for assistance.

Are there any discounts available for loyal customers?

Western General often rewards loyal customers with renewal discounts and special offers.

Compare Insurance Providers Rates to Save Up to 75%

secured lock Secured with SHA-256 Encryption

Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Insurance & Finance Analyst

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Western General Insurance

2.50 (11 reviews)
1
May 12, 2020

Mimi___

Crap Customer Service

The worst customer service i have ever received! From the moment i got on the phone I received nothing but attitude, then was told different information about the same topic from 3 different workers. No one knows the correct information and just makes up what seems to be lies. Don’t recommend.
1
January 28, 2019

RippedOffbyWesternGeneral

STAY FAR FAR AWAY!!!

If I could give them ZERO stars I would. Stay FAR, FAR away from this insurance company! And God help you if you're hit by one of their insured! In early November while backing out of our own driveway, some kid who was delivering food to a neighbor backed his car straight into ours. We tried to move forward when we saw him coming towards us but it was too late. We exchanged information and it was then that I found out he was a new driver and not...
If I could give them ZERO stars I would. Stay FAR, FAR away from this insurance company! And God help you if you're hit by one of their insured! In early November while backing out of our own driveway, some kid who was delivering food to a neighbor backed his car straight into ours. We tried to move forward when we saw him coming towards us but it was too late. We exchanged information and it was then that I found out he was a new driver and not listed on his mom's insurance (the owner of the car he was driving). Later that day, the kid texted us asking if we would tell his insurance company his mom was driving so they wouldn't get in trouble. He even sent me a picture of her license so I'd have her info. We did not do that though because we weren't about to get caught up in insurance fraud. Fast forward to present day and we are still getting the runaround from Western General. Every time we call for an update they tell us it's being reviewed by a "supervisor" supposedly because the driver was not their insured. My husband waited on hold for over 30 minutes last week only to get the same old "it's been reviewed" excuse. No apology for the wait, just a "we're short staffed." Now after reading a bunch of similar reviews/experiences on multiple sites, I'm convinced this is some fly by night scam operation that just takes money from their insured customers and then tries to exhaust you with the runaround when you have an actual claim hoping you'll eventually give up and go away. Sorry though, Western General, I'm NOT going away. I'll play this game as long as needed to make sure our repairs are paid for by your insured. Seriously, avoid this company at all costs!! You've been warned!
1
January 15, 2019

KeelanR

Save yourself and avoid western general

Western General is a sad excuse of an insurance company. I would not wish this company on my enemy. Very hard to deal with, very hard to contact. They nickel and dime you as much as possible and god forbid you have an accident and need to file a claim. Totals my wife's car in April 2018, did not get a check to cover the expenses until september'october that year. And was so afraid they wouldnt pay I had to continue making my payments with no car ...
Western General is a sad excuse of an insurance company. I would not wish this company on my enemy. Very hard to deal with, very hard to contact. They nickel and dime you as much as possible and god forbid you have an accident and need to file a claim. Totals my wife's car in April 2018, did not get a check to cover the expenses until september'october that year. And was so afraid they wouldnt pay I had to continue making my payments with no car of course. No rental or uninsured motorist even though on my original reciept when first purchased it showed I had it....coincidentally I dropped it the day before the wreck? Ya, def didnt do that. But there was no fighting it. This company will take your money, and when an accident happens will cancel or refund ur policy so they dont have to pay. Came [REDACTED WORD] close to losing job because of no vehicle for so long with this companym Please save yourself some trouble and just say no.....policy number [REDACTED POLICY NUMBER] IF ANYONE FROM WESTERN GENERAL READS THIS, LOOK ME UP! They should be closed for fraud.
4
December 9, 2018

annon

hmm

Its kinda expensive hate the contract stuck with them for 12 months can't get out. They want me to pay it a week early every month .
4
July 22, 2018

Issssmee

Out with the old!

Great at first. But didn’t have much to offer for long term costumers. Always about new customers.
5
June 22, 2018

Cnh320

Great insurance!

Very nice staffing and the Automobile insurance I have with them is really cheap! I have 2 cars and my insurance runs only 85 a month. That is just liability though.
1
June 1, 2018

Goofy51

Horrible company

I am writing this review to let people know what a rude horrible company western General is. Their insured hit me I was stopped at a red light and he never slowed down. They refuse to pay my rentalk car bill and I am disabled. No settlement on my totaled vehicle.
2
April 13, 2018

BritMonte87

You get what you pay for

Cheap insurance, terrible customer service, full of inconsistencies. I set up autopay through my checking account and there were months when they double billed me, and othe months they "forgot" to draft my monthly payment.
4
February 15, 2018

DonnyBoy

great price, ridiculous logic

Very friendly office staff, convenient location, very low cost insurance. My only issue is that they do not insure mini vans because they dont trust people to not use their vehicles as delivery vehicles. by that logic, i could deliver a pizza in [redacted word] near any type of vehicle; so why the grief to my mini van?
5
February 8, 2018

CodyLeeee

Super Service

This was worth the sign up. I really like this company. Great service. I will be renewing my policy. The agents are excellent.
↑ Back to Top

Write a Review

Policy Type?

Please select a `Policy Type!`
(Min. 100 Characters)

Company Overall Rating

When you submit this review, you will be asked to sign in/up for to your https://dev.insuranceproviders.com account. If your account is not currently verified, we will send a verification email to the email on file for your account. Please select the verification button in that email. If you do not see the email in your inbox, please check your spam or junk folder. Your review cannot be reviewed and accepted until you complete this verification step.

Related Articles

Free Insurance Providers Comparison

Compare Insurance Providers Rates to Save Up to 75%

secured lock Secured with SHA-256 Encryption

<h3>Western General Insurance Company Monthly Auto Insurance Rates</h3>
<h3>Western General Insurance Company Monthly Auto Insurance Rates</h3>