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Daniel Walker
Licensed Insurance Agent
Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...
Licensed Insurance Agent
UPDATED: Nov 3, 2014
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Review
I contacting this office and spoke with Raquel Jefferson about car insurance.
Her quote was $200 more than my online account without changes.
I did the paperwork by phone and once the policy was emailed to me, I send her an email stating I changed my mind and was not going to start a policy.
She charged my card anyway for monthly bills and membership.
She told me by email on Dec, 18th, I would have a refund in 10 days from Dec. 18, 2019.
I have been lied to by her, her supervisor Karla Monterrosa and the account was not canceled.
I even received a welcome package. I then emailed the supervisor and she told me the welcome package was a mistake.
It was not a mistake; she is a liar and didn’t cancel my account.
Then, I received a notice stating my policy will be canceled on Jan. 20th for not turning in needed documents.
The supervisor then told by email that is a mistake too; it’s canceled. Now it’s Feb. 1, 2020, without a refund.
Don’t go to this office and do business. And if this has happened to you stop calling them and contact corporate directly because they are liars.
I even reached out to Ms. Monterrose’s supervisor Mr. Robert Silva and he simply didn’t reply either time I emailed him.
I have all conversations by email to show the lies I was constantly and continuously told.
Make sure you talk in writing so they cant get away with lies.
This is the 23001 Hawthorne, Ca. Office
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