State Farm Insurance | San Antonio, TX
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Daniel Walker
Licensed Insurance Agent
Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...
Licensed Insurance Agent
UPDATED: Nov 5, 2014
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Review
Horrible Customer Service. Rosaelia Mireles, the acting manager in charge, did not send me a copy of my new insurance cards after multiple requests via phone, email, & online. In order to update an address change to have the cards mailed to me, my policy was cancelled/changed without my consent. I have since transferred to a new agent.
When I call State Farm customer service I am auto redirected to “my agent” whom per Rosaelia Mireles, is always out of town till next Tuesday. To Mr.Gunnel- if you are not receiving the complaints from your customers I would take a moment to review the sole person you leave in charge/responsible to run your business for you.
Something as simple as mailing me a copy of my insurance cards should not be that difficult. Nothing necessarily against state farm but I have since transferred agents & would NEVER RECOMMEND MR. GUNNELS OFFICE AS LONG AS ROSE MIRELES is the one who handles your request.
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