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Daniel Walker
Licensed Insurance Agent
Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...
Licensed Insurance Agent
UPDATED: Nov 5, 2014
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I chose Eduardo Hernandez Insurance Agency as my insurance agency back in October 2010. I have been paying them on a monthly basis, via Card payment over the phone, since then. On 9/14/2011, I gave them a call to make my monthly payment, and they told me they were not taking phone payments anymore and that I needed to call the provider, Pronto Insurance.
I gave Pronto a call and they told me that my insurance had been cancelled since June of 2011. They had not received my last four payments. They told me that I had been uninsured since then. I called Eduardo Hernandez and they told me that they did not take my payments.
I checked my bank statements and sure enough, on 7/15 and 8/15 i had made the payments to EHIA Insurance agency. The Agent at Eduardo Hernandez asked me to send her proof so, I took a screenshot and sent it to her. Ever since then, I have been getting the runaround. Every time I call I am told that I will be called back and I have yet to receive one phone call from them.
Its been over a month now and I am still uninsured and still have not had this issue resolved. Every time I call I get hung up on or am told that they don’t speak English.
I have already filed a complaint with the Texas Department of Insurance and their Fraud Department.