Kacos Insurance Inc | Grandville, MI

2 Comments

1. E. Gaddis September 14, 2011

   Review

   (1)

   I tried to find a rating less than ‘awful’, like 1! I have been with Kacos for nearly a decade if not more. In fact, my mother was with them first. I have never been so unhappy with a company that is supposed to be looking out for my best interest.

   They changed my insurance carrier without my prior permission stating it will save me money! When I had questions, I received a less than informative response. They never notified me that someone was coming to my home to do an inspection afterwards. So I get a random call from someone I had never heard of wanting access to my ‘box’. It moved from my ‘box’ to the water heater, to the furnace and so on after the person had access in my home. Finally, we get a so-called courtesy call from Kacos saying we have to do some repairs by March!!! Whoa! So, this is going to save me money!

   Note to Kacos; when you have a client, you make them aware of what they potentially may expect (i.e., a call from the insurance carrier wanting to do an inspection, the possible results of the inspection and how that may affect you and so on).

   I hoped to discuss the issue and offer possible solutions with Kacos. So, I decided to drive all the way out to their office to discuss my issues face to face. But apparently, I am not very intelligent and cannot speak for myself or do not understand what it means to be a client. So every time I opened my mouth, the more intelligent lady in the office spent our dialogue having a monologue TO me. I patiently waited for her to finish her rebuttals and tried to get a word in, to no avail. To date, I have not heard back from them to resolve my issues. In fact, they have not even contacted me to find out ‘what my issue is’. That is a problem with me.

   Unlike some others, I rarely contact the office. I pay my premium in one single payment so there is very little interaction with the office. So I FEEL LIKE A NUMBER! I have not heard from a single person from Kacos. Apparently, business must be going very well for Kacos. They are not concerned with losing a client. I am researching now to find a replacement. I am sure another Insurance agency can use my money. I can give someone else my money for BAD SERVICE.

   If anyone asks me about an insurance company for consideration, I will be sure to mention my recent experience with Kacos.

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2. jt M4L September 21, 2011

   Review

   (5)

   I have been insured with Scott Kacos for several years and have found him and his staff both friendly and efficient. They have returned calls promptly and have answered any questions I had.

   I am satisfied with the Kacos Agency and you would be too.

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