Aetna Life Insurance Company: Customer Ratings & Reviews [2025]

Aetna Life Insurance Company is a top-rated provider worth considering for reliable life insurance coverage. With a history of more than 160 years in the insurance industry, Aetna offers a range of customizable policies to fit your unique needs. The company offers term life insurance, whole life insurance, universal life insurance, and group life insurance. Aetna’s commitment to innovation, diversity, and social responsibility has earned it recognition as one of the world’s most ethical companies by the Ethisphere Institute.

What You Should Know About Aetna

Company contact information:

• Phone: 1-800-225-3375
• Website: www.aetna.com

Related parent or child companies:

• Aetna is a subsidiary of CVS Health, a leading healthcare company in the United States.

Financial ratings:

• Aetna has received an A rating from A.M. Best, an A+ rating from Standard & Poor’s, and an A1 rating from Moody’s.

Customer service ratings:

• Aetna has a rating of 3.9 out of 5 stars on ConsumerAffairs based on over 1,400 customer reviews.
• Aetna has a rating of 3.8 out of 5 stars on Trustpilot based on over 700 customer reviews.

Claims information:

• Aetna offers an online claims center where customers can submit claims and track their status.
• Customers can also submit claims by mail or fax.

Company apps:

• Aetna offers several mobile apps, including the Aetna Health app, the Aetna Dental app, and the iTriage app, which provides information on symptoms and healthcare providers.

Aetna Insurance Coverage Options

Aetna Life Insurance Company offers a range of life insurance products and services to fit the needs of individuals, families, and businesses. Here are the main products and services they offer:

• Term life insurance: Aetna’s term life insurance policies offer coverage for a specific period, typically ranging from 10 to 30 years. These policies provide a death benefit to the beneficiary if the insured dies during the coverage period. Aetna’s term life insurance policies are customizable to fit your needs, with options for level or decreasing coverage amounts and the ability to convert to a permanent policy.
• Whole life insurance: Aetna’s whole life insurance policies provide lifelong coverage and a guaranteed death benefit. These policies also accumulate cash value over time, which you can borrow against or use to pay premiums.
• Universal life insurance: Aetna’s universal life insurance policies offer flexible premiums and death benefits. These policies also accumulate cash value over time, which you can use to pay premiums, borrow against, or withdraw.
• Group life insurance: Aetna offers group life insurance policies to businesses of all sizes. These policies provide coverage for employees and their families and can be customized to fit the needs of the business.

Aetna’s pricing varies based on factors such as age, health, and coverage amount, and it is available in all 50 states. The company also offers a range of discounts, including multi-policy, healthy lifestyle, family, and loyalty discounts.

Read more: Aetna vs. Health Net Insurance Company

Aetna Discounts Available

Aetna offers a range of discounts to its customers, including:

• Multi-policy discount: Save up to 15% when you bundle multiple policies.
• Healthy lifestyle discount: Save up to 25% if you meet certain health criteria, such as not smoking, maintaining a healthy weight, and regularly exercising.
• Family discount: Save up to 10% on life insurance premiums for every family member you add to your policy.
• Loyalty discount: Save up to 5% if you’ve been an Aetna policyholder for a certain number of years.

How Aetna Ranks Among Providers

As one of the largest life insurance providers in the United States, Aetna Life Insurance Company has several competitors in the industry. Here are some of the main competitors of Aetna:

• MetLife: MetLife is a global insurance and financial services company that offers life insurance, as well as dental, vision, and disability insurance. They are one of the largest life insurance providers in the United States and offer policies to individuals and businesses.
• Prudential: Prudential is a financial services company that offers a wide range of insurance and investment products. They offer individual and group life insurance policies, as well as retirement and annuity products.
• New York Life: New York Life is a mutual insurance company that offers a range of life insurance policies, including term, whole, and universal life insurance. They also offer retirement and investment products.
• Northwestern Mutual: Northwestern Mutual is a financial services company that offers life insurance, disability insurance, and long-term care insurance. They also offer investment and retirement planning services.
• State Farm: State Farm is a large insurance company that offers a range of insurance products, including life insurance, auto insurance, and home insurance. They offer term and permanent life insurance policies and have a large network of agents throughout the United States.

Overall, Aetna faces tough competition from these and other established players in the life insurance industry, but their long history and strong reputation as a reliable provider make them a top choice for many customers.

Read more: Aetna Health and Life Insurance Company Review