American States Insurance Company: Customer Ratings & Reviews [2024]

American States Insurance Company is a well-established insurance provider that has been protecting what matters most to its customers since 1946. They offer a range of insurance products, including auto, home, renters, life, and business insurance, with competitive rates and discounts available.

American States Insurance Company has a low complaint level and positive ratings and reviews from satisfied customers who appreciate their reliable coverage and excellent customer service.

While they are only available in certain states, American States Insurance Company is a trusted choice for insurance coverage and a great option to consider when looking for insurance products that meet your needs.

What You Should Know About American States

Company Contact Information:

American States Insurance Company can be reached via their website at https://www.amfam.com/contact or through their toll-free number 1-800-692-6326. Customers can also connect with the company through their social media handles.

Related Parent or Child Companies:

American States Insurance Company is a subsidiary of American Family Insurance Group, a private mutual insurance company based in Madison, Wisconsin. The group is made up of various subsidiaries including Homesite Group Incorporated, The General Insurance, and Main Street America Group.

Read more:

• Main Street America Protection Insurance Company Review
• Main Street America Assurance Company Review

Financial Ratings:

American States Insurance Company is rated A (Excellent) by AM Best, a credit rating agency focused on the insurance industry. The A rating indicates the company’s strong financial stability and ability to meet its ongoing insurance policy and contract obligations.

Customer Service Ratings:

American States Insurance Company has a strong reputation for excellent customer service. According to J.D. Power’s 2021 U.S. Auto Insurance Study, American Family Insurance, the parent company of American States, received a rating of 853 out of 1,000 in overall customer satisfaction, which is above the industry average.

Claims Information:

American States Insurance Company provides its customers with a hassle-free claims process. Customers can file a claim 24/7 online, through the company’s mobile app, or by calling the claims hotline at 1-800-MYAMFAM (1-800-692-6326). The company’s team of experienced claims representatives is committed to handling claims promptly and efficiently.

In the event of an accident, American States Insurance Company also offers a Roadside Assistance program to its customers. The program provides emergency services such as towing, jump-starts, flat tire changes, and fuel delivery.

Overall, American States Insurance Company has a strong reputation for providing its customers with reliable coverage, excellent customer service, and a hassle-free claims process.

Read more:

• American Economy Insurance Company: Customer Ratings & Reviews
• American States Preferred Insurance Company: Customer Ratings & Reviews

American States Insurance Coverage Options

American States Insurance Company offers a wide range of coverage options for their customers. Here are some of the coverage options offered by the company:

• Liability Coverage: This covers the costs of injuries and property damage you cause to other people in an accident. It includes bodily injury liability and property damage liability coverage.
• Collision Coverage: This covers the cost of repairing or replacing your vehicle if it’s damaged in an accident.
• Comprehensive Coverage: This covers the cost of repairing or replacing your vehicle if it’s stolen, vandalized, or damaged in an event other than a collision, such as a fire or a natural disaster.
• Personal Injury Protection (PIP): This covers the medical expenses and lost wages of you and your passengers in case of an accident, regardless of who is at fault.
• Uninsured/Underinsured Motorist Coverage: This covers your expenses if you’re involved in an accident with a driver who doesn’t have insurance or doesn’t have enough insurance to cover your damages.
• Roadside Assistance: This provides services like towing, battery jump-start, flat tire change, and lockout assistance in case of emergencies on the road.

American States Insurance Rates Breakdown

American States Discounts Available

American States Insurance Company offers several discounts to its customers, including:

• State Farm: State Farm is one of the largest insurance providers in the country and offers a wide range of insurance products, including car insurance. State Farm is known for its personalized service and extensive network of agents.
• Geico: Geico is another major player in the car insurance industry, offering competitive rates and discounts to drivers. Geico is known for its user-friendly website and mobile app, which allow customers to manage their policies and file claims quickly and easily.
• Allstate: Allstate is a well-known insurance provider that offers a variety of coverage options, including car insurance. Allstate is known for its innovative technology, such as the Drivewise program, which tracks drivers’ behavior and rewards safe driving.
• Progressive: Progressive is a popular insurance provider that offers a range of car insurance products, including standard coverage as well as specialized policies for high-risk drivers. Progressive is known for its competitive rates and user-friendly website, which allows customers to compare quotes and manage their policies online.
• Nationwide: Nationwide is another major insurance provider that offers a variety of car insurance products, including standard coverage and specialized policies for drivers with unique needs. Nationwide is known for its excellent customer service and customizable coverage options.

Customers who have multiple insurance policies with American States Insurance Company can save money on their premiums. For example, if you have both car insurance and homeowners insurance with American States, you may be eligible for a discount.

Read more: Allstate North American Insurance Company Review

How American States Ranks Among Providers

American States Insurance Company operates in a highly competitive market with several established players. Here are some of its main competitors:

• State Farm: State Farm is one of the largest insurance providers in the country and offers a wide range of insurance products, including car insurance. State Farm is known for its personalized service and extensive network of agents.
• Geico: Geico is another major player in the car insurance industry, offering competitive rates and discounts to drivers. Geico is known for its user-friendly website and mobile app, which allow customers to manage their policies and file claims quickly and easily.
• Allstate: Allstate is a well-known insurance provider that offers a variety of coverage options, including car insurance. Allstate is known for its innovative technology, such as the Drivewise program, which tracks drivers’ behavior and rewards safe driving.
• Progressive: Progressive is a popular insurance provider that offers a range of car insurance products, including standard coverage as well as specialized policies for high-risk drivers. Progressive is known for its competitive rates and user-friendly website, which allows customers to compare quotes and manage their policies online.
• Nationwide: Nationwide is another major insurance provider that offers a variety of car insurance products, including standard coverage and specialized policies for drivers with unique needs. Nationwide is known for its excellent customer service and customizable coverage options.