Citizens Insurance Company of America: Customer Ratings & Reviews [2025]
Explore comprehensive coverage options with Citizens Insurance Company of America - a century-old insurance provider known for its A.M. Best-rated excellence and commitment to customer satisfaction.
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Table of Contents
Table of Contents
Insurance and Finance Writer
Dorothea Hudson has been professionally writing in many spheres since 2013. She has written on entertainment, insurance, finance, travel, technology, AI, renewable energy, crypto, fundraising, and real estate for many websites. Her work has been published for British retailer Marks and Spencer, Kroger Magazine, the Vision Group, and more. Her passions include writing, music, running, travel, te...
Dorothea Hudson
Licensed Insurance Agent
Jeffrey Manola is an experienced life insurance agent who founded TopQuoteLifeInsurance.com and NoMedicalExamQuotes.com. His mission when creating these sites was to provide online consumers searching for life insurance with the most affordable term life insurance, permanent life insurance, no medical exam life insurance, and burial insurance. Not only does he strive to provide consumers with t...
Jeffrey Manola
Updated April 2024
Citizens Insurance Company of America is a well-established insurance provider with a century-old history of offering quality insurance products and services. With an A (Excellent) rating from A.M. Best, the company offers competitive pricing and a wide range of insurance options to customers.
Although there are some limitations on availability in certain states and limited online policy management options for some insurance products, the company has a strong reputation for customer service and offers various discounts to customers. Overall, Citizens Insurance Company of America provides reliable and affordable insurance coverage for a range of needs.
What You Should Know About Citizens Insurance Company of America
Company Contact Information:
- Website: https://www.hanover.com/citizens-insurance/
- Phone: 1-800-573-1187
- Email: customer.service@citizensinsurance.com
- Address: Citizens Insurance Company of America, P.O. Box 2027, Howell, MI 48844
Related Parent or Child Companies: Citizens Insurance Company of America is a subsidiary of the group of The Hanover insurance review
Financial Ratings: Citizens Insurance Company of America has an A (Excellent) rating from A.M. Best, indicating a strong financial position.
Customer Service Ratings: Citizens Insurance Company of America has a strong reputation for customer service, with high ratings on various third-party review platforms such as Trustpilot and Consumer Affairs.
Claims Information: Citizens Insurance Company of America provides a range of options for filing and managing claims, including online, by phone, or through a local agent. Customers can access claim forms and information on the company’s website.
Company Apps: Citizens Insurance Company of America offers a mobile app that allows customers to access policy information, make payments, file claims, and more from their mobile devices. The app is available for both iOS and Android devices.
Read more: Citizens National Life Insurance Company: Customer Ratings & Reviews
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Citizens Insurance Company of America Insurance Coverage Options
Citizens Insurance Company of America offers a wide range of insurance products and services to meet the needs of customers. These coverage options include:
- Auto insurance: Provides coverage for personal vehicles, including liability, collision, and comprehensive coverage.
- Homeowners insurance: Protects homes and personal property from damage or loss due to various causes such as fire, theft, or natural disasters.
- Renters insurance: Offers coverage for renters’ personal property and liability protection.
- Condo insurance: Provides coverage for condominium owners, including personal property and liability protection.
- Umbrella insurance: Offers additional liability protection beyond what is covered by standard auto and homeowners insurance policies.
- Flood insurance: Provides coverage for damage or loss due to flooding, which is not typically covered by standard homeowners insurance policies.
- Identity theft insurance: Offers protection against identity theft and related expenses.
- Pet insurance: Covers veterinary expenses for pet owners in the event of illness or injury.
- Life insurance: Provides financial support to beneficiaries in the event of the policyholder’s death.
These coverage options may vary by state, and customers can contact Citizens Insurance Company of America for more information on available products and services.
Citizens Insurance Company of America Insurance Rates Breakdown
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| Driver Profile | Citizens Insurance Company of America | National Average |
|---|---|---|
| Clean Record | $96 | $119 |
| 1+ Ticket | $133 | $147 |
| 1+ Accident | $125 | $173 |
| DUI | $313 | $209 |
| Poor Credit | $165 | $205 |
*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver
Citizens Insurance Company of America Discounts Available
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| Discounts | Citizens Insurance Company of America |
|---|---|
| Anti Theft | 10% |
| Good Student | 18% |
| Low Mileage | 13% |
| Paperless | 10% |
| Safe Driver | 20% |
| Senior Driver | 10% |
Citizens Insurance Company of America offers various discounts to customers to help them save money on their insurance premiums. These discounts include:
- Multi-policy discount: Save money by bundling multiple policies such as home and auto insurance with Citizens Insurance.
- Good student discount: Eligible students with good grades can save on their auto insurance premiums.
- Safe driver discount: Customers with a good driving record can qualify for a discount on their auto insurance.
- Anti-theft device discount: Customers who install anti-theft devices on their vehicles can save on their auto insurance premiums.
- Paperless discount: Customers who opt for paperless billing and policy documents can save on their insurance premiums.
- Pay-in-full discount: Customers who pay their insurance premiums in full can save on their policy costs.
These discounts are subject to eligibility requirements and may vary by state. Customers can contact Citizens Insurance Company of America for more information on available discounts and how to qualify for them.
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How Citizens Insurance Company of America Ranks Among Providers
Citizens Insurance Company of America operates in a highly competitive insurance industry, and several other companies offer similar products and services. Some of the company’s main competitors include:
- State Farm: One of the largest insurance companies in the US, State Farm offers a range of insurance products, including auto, home, renters, and life insurance.
- Allstate: A leading insurance company, Allstate offers a range of insurance products, including auto, home, renters, and life insurance.
- Nationwide: A large insurance and financial services company, Nationwide offers a range of insurance products, including auto, home, and life insurance.
- Progressive: A well-known insurance company, Progressive offers a range of insurance products, including auto, home, and renters insurance.
- Geico: One of the largest auto insurance companies in the US, Geico also offers home, renters, and other insurance products.
These competitors, along with others, offer similar insurance products and services, and customers often compare coverage options, pricing, and customer service ratings when selecting an insurance provider.
Read more: Nationwide Insurance Company of America Review
Frequently Asked Questions
What is Citizens Insurance Company of America?
Citizens Insurance Company of America is a subsidiary of The Hanover Insurance Group, offering a wide range of insurance products and services.
What types of insurance does Citizens Insurance Company of America offer?
Citizens Insurance Company of America offers various insurance products, including auto, home, renters, condo, pet, and life insurance.
What discounts are available from Citizens Insurance Company of America?
Citizens Insurance Company of America offers various discounts, such as multi-policy, good driver, good student, and mature driver discounts.
How can I file a claim with Citizens Insurance Company of America?
Customers can file a claim with Citizens Insurance Company of America by calling the claims hotline or logging into their account online.
Do they offer renters and condo insurance?
Citizens Insurance Company of America offers life insurance coverage, providing financial protection and benefits to beneficiaries in the event of the policyholder’s death. This coverage may include term life, permanent life, and other options.
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