Citizens National Life Insurance Company: Customer Ratings & Reviews [2025]

Citizens National Life Insurance Company stands as a trusted provider, offering a diverse range of life insurance products designed to meet various needs, backed by an A+ rating from the Better Business Bureau and a reputation for exceptional customer service.

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Scott W. Johnson

Licensed Insurance Agent

Scott W Johnson is an independent insurance agent in California. Principal Broker and founder of Marindependent Insurance Services, Scott brings over 25 years of experience to his clients. His Five President’s Council awards prove he uses all he learned at Avocet, Sprint Nextel, and Farmers Insurance to the benefit of his clients. Scott quickly grasped the unique insurance requirements of his...

Written by
Scott W. Johnson
Michelle Robbins

Licensed Insurance Agent

Michelle Robbins has been a licensed insurance agent for over 13 years. Her career began in the real estate industry, supporting local realtors with Title Insurance. After several years, Michelle shifted to real estate home warranty insurance, where she managed a territory of over 100 miles of real estate professionals. Later, Agent Robbins obtained more licensing and experience serving families a...

Reviewed by
Michelle Robbins

Updated April 2024

Citizens National Life Insurance Company is a top-rated provider of life insurance products, offering a range of policies to suit various needs and budgets. With a long-standing history of exceptional customer service and an A+ rating from the Better Business Bureau, the company has garnered positive customer reviews and a reputation for competitive pricing on policies.

In this complete guide, we explored the company’s history, mission, and product offerings, as well as the cost of their services, the states where they offer coverage, and the different discounts available to customers.

We also provided a summary of customer reviews of the company and answered common questions in the FAQ section. Overall, Citizens National Life Insurance Company is a reliable choice for those seeking to secure their financial future with a life insurance policy.

What You Should Know About Citizens National Life Insurance Company

Company Contact Information:

  • Phone number: 1-800-548-2319
  • Mailing address: P.O. Box 2319, Nashville, TN 37202-2319
  • Email address: customerservice@cnlic.com

Related Parent or Child Companies: Citizens National Life Insurance Company is a subsidiary of NLGroup, a holding company that provides a range of insurance and financial services.

Financial Ratings: Citizens National Life Insurance Company has an A- (Excellent) rating from A.M. Best, a credit rating agency that specializes in the insurance industry.

Customer Service Ratings: Citizens National Life Insurance Company has a reputation for exceptional customer service, with positive customer reviews and an A+ rating from the Better Business Bureau.

Claims Information: Customers can file a claim with Citizens National Life Insurance Company by contacting their customer service department at 1-800-548-2319 or by submitting a claim online through their website.

Company Apps: Citizens National Life Insurance Company offers a mobile app called CN Mobile that allows customers to access their policy information, make payments, and view their account activity. The app is available for download on both the App Store and Google Play.

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Citizens National Life Insurance Company Insurance Coverage Options

Citizens National Life Insurance Company offers a range of insurance products to help customers protect themselves and their families. Here are some of the coverage options the company offers:

  • Term life insurance: Provides coverage for a specific period of time and pays out a death benefit if the policyholder dies during that time.
  • Whole life insurance: Provides coverage for the policyholder’s entire life and includes a savings component that builds cash value over time.
  • Universal life insurance: Provides flexible coverage with adjustable premiums and death benefits, as well as a savings component that earns interest.
  • Annuities: Provides a guaranteed stream of income in retirement.
  • Homeowners insurance: Provides coverage for damage to the policyholder’s home and personal property, as well as liability protection.
  • Auto insurance: Provides coverage for damage to the policyholder’s vehicle and liability protection.
  • Health insurance: Provides coverage for medical expenses and other healthcare-related costs.

It’s important to note that not all coverage options may be available in all states or for all policies. Be sure to check with Citizens National to see which options are available to you.

Citizens National Life Insurance Company Insurance Rates Breakdown

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Driver ProfileCitizens National National Average
Clean Record$54$119
1+ Ticket$104$147
1+ Accident$158$173
DUI$271$209
Poor Credit$93$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

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Citizens National Life Insurance Company Discounts Available

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DiscountsCitizens National
Anti Theft10%
Good Student18%
Low Mileage13%
Paperless10%
Safe Driver20%
Senior Driver13%

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Citizens National Life Insurance Company offers a variety of discounts to help customers save money on their insurance premiums. Here are some of the discounts the company offers:

  • Multi-policy Discount: Customers who bundle multiple policies with Citizens National can save on their premiums.
  • Safe Driver Discount: Customers who have a good driving record can save on their auto insurance premiums.
  • Homeowner Discount: Customers who own their home can save on their homeowners insurance premiums.
  • Non-smoker Discount: Customers who do not smoke can save on their life insurance premiums.
  • Age discount: Customers who are over a certain age (typically 50 or 55) can save on their life insurance premiums.
  • Good Health Discount: Customers who are in good health can save on their life insurance premiums.

Keep in mind that not all discounts may be available in all states or for all policies. Be sure to check with Citizens National to see which discounts you may be eligible for.

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How Citizens National Life Insurance Company Ranks Among Providers

Citizens National Life Insurance Company operates in a highly competitive insurance industry, and there are several companies that compete with them for market share. Here are some of the company’s main competitors:

  • State Farm: One of the largest insurance companies in the US, State Farm offers a wide range of insurance products, including life, home, auto, and health insurance.
  • Allstate: Another major player in the insurance industry, Allstate provides coverage for auto, home, and life insurance, as well as retirement and investment products.
  • Nationwide: A Fortune 100 company, Nationwide offers a variety of insurance and financial products, including life, auto, home, and pet insurance.
  • MetLife: A global insurance company, MetLife provides a range of insurance products, including life, disability, dental, and vision insurance, as well as retirement and investment solutions.
  • New York Life: One of the largest mutual life insurance companies in the world, New York Life offers life insurance, long-term care insurance, and annuities, among other products.

While Citizens National Life Insurance Company has established itself as a reputable and reliable insurance provider, it faces stiff competition from these and other companies in the industry.

Read more: Allstate Life Insurance Company of New York: Customer Ratings & Reviews

Frequently Asked Questions

What types of insurance does Citizens National Life Insurance Company offer?

Citizens National Life Insurance Company offers several types of insurance, including term life insurance, whole life insurance, and universal life insurance.

What discounts are available to customers?

Citizens National Life Insurance Company offers discounts to customers who meet certain criteria, such as non-smokers, those with good driving records, and those who pay their premiums annually.

Can I customize my life insurance policy with Citizens National Life Insurance Company?

Yes, Citizens National Life Insurance Company offers customizable policies to meet individual needs. You can work with their representatives to tailor your coverage and select the desired benefit amount, policy duration, and additional riders or features.

Are there any group or bundled coverages available to customers?

Citizens National Life Insurance Company provides various coverage options, and customers may explore bundled or group coverages for potential additional savings. It’s advisable to inquire about available options.

Can I customize my life insurance policy to meet specific needs?

Yes, Citizens National Life Insurance Company offers customizable policies, allowing customers to tailor their coverage. This includes selecting the desired benefit amount, policy duration, and additional riders or features.

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