Continental Casualty Company: Customer Ratings & Reviews [2025]
Discover the comprehensive insights into Continental Casualty Company's offerings, from its longstanding history in innovative insurance solutions to comprehensive coverage options, alongside a comprehensive analysis of customer ratings and reviews.
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Table of Contents
Table of Contents
Insurance Content Team Lead
Tonya Sisler has been a technical insurance writer for over five years. She uses her extensive insurance and finance knowledge to write informative articles that answer readers' top questions. Her mission is to provide readers with timely, accurate information that allows them to determine their insurance needs and choose the best coverage. Tonya currently leads a team of 10 insurance copywri...
Tonya Sisler
Insurance & Finance Analyst
Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...
Laura D. Adams
Updated April 2024
Continental Casualty Company (CNA) is a reputable insurance company with a long history of providing innovative insurance solutions to individuals and businesses. They offer a wide range of insurance products, including commercial insurance, liability insurance, property insurance, and more.
CNA operates in all 50 states, as well as Canada and Europe, and has received a low complaint level according to the National Association of Insurance Commissioners (NAIC). While they do not offer auto insurance, they do provide discounts to policyholders to help them save money on their premiums.
However, some customer reviews are mixed, with some complaints about denied claims and poor communication. Overall, CNA is a solid insurance company with competitive rates and a wide range of coverage options for businesses and individuals alike.
What You Should Know About Continental Casualty
Company Contact Information:
- Phone: 1-877-262-2727
- Email: customer.service@cna.com
- Address: 151 North Franklin Street, Chicago, IL 60606
Related Parent or Child Companies:
- CNA Financial Corporation
Financial Ratings:
- A.M. Best Rating: A (Excellent)
- Moody’s Rating: A2 (Good)
- Standard & Poor’s Rating: A- (Strong)
Customer Service Ratings:
- According to the National Association of Insurance Commissioners (NAIC), CNA received a complaint ratio of 0.39 in 2020, which is significantly lower than the national median of 1.00. However, customer reviews are mixed, with some citing issues with communication and denied claims.
Claims Information:
- CNA allows policyholders to file claims online or through their claims hotline. They also offer a 24/7 claims reporting service.
Company Apps:
- CNA does not appear to have any mobile apps available at this time.
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Continental Casualty Insurance Coverage Options
CNA offers a wide range of insurance products for individuals and businesses. Here are some of the coverage options they provide:
- Commercial insurance: CNA provides a variety of commercial insurance products, including general liability, property, and workers’ compensation insurance.
- Professional liability insurance: This coverage protects professionals, such as lawyers, architects, and accountants, from potential lawsuits related to their work.
- Management liability insurance: CNA offers coverage for directors and officers, employment practices liability, and fiduciary liability.
- Cyber insurance: This coverage protects businesses from cyber threats, such as data breaches and cyber extortion.
- Specialty insurance: CNA provides coverage for a variety of niche industries, including healthcare, marine, and energy.
- Personal insurance: While CNA does not offer auto insurance, they do provide coverage for homes, condos, and apartments, as well as personal liability insurance.
- Surety bonds: CNA offers surety bonds to businesses to guarantee payment or performance.
It’s important to note that the availability of these insurance products may vary depending on the state and the type of policy. It’s always a good idea to check with CNA or an authorized agent to see what coverage options are available for your specific needs.
Read more: Continental American Insurance Company Review
Continental Casualty Insurance Rates Breakdown
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| Driver Profile | Continental Casualty Company | National Average |
|---|---|---|
| Clean Record | $145 | $119 |
| 1+ Ticket | $170 | $147 |
| 1+ Accident | $195 | $173 |
| DUI | $247 | $209 |
| Poor Credit | $249 | $205 |
*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver
Continental Casualty Discounts Available
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| Discount | Continental Casualty Company |
|---|---|
| Anti Theft | 15% |
| Good Student | 20% |
| Low Mileage | 20% |
| Paperless | 10% |
| Safe Driver | 24% |
| Senior Driver | 12% |
CNA offers several discounts to policyholders to help them save money on their premiums. These discounts include:
- Multi-policy discount: Customers can receive a discount when they bundle multiple insurance policies together, such as liability and property insurance.
- Safety and security discount: Policyholders may be eligible for a discount if they have certain safety features installed in their home or business, such as smoke detectors or security systems.
- Claims-free discount: Customers who go a certain amount of time without filing a claim can receive a discount on their premiums.
- Group discount: CNA offers group insurance plans to businesses, which may result in discounted rates for employees.
- Good credit discount: Policyholders with good credit scores may qualify for a discount on their premiums.
It’s important to note that the availability of these discounts may vary depending on the state and the type of insurance policy. It’s always a good idea to check with CNA or an authorized agent to see what discounts are available for your specific policy or you can read our CNA Insurance Review.
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How Continental Casualty Ranks Among Providers
CNA’s main competitors in the insurance industry include other large insurance companies that offer similar products and services. Some of the major competitors of CNA include:
- The Hartford: The Hartford is a large insurance company that offers a wide range of insurance products, including commercial, personal, and specialty insurance. Like CNA, The Hartford is known for its strong financial ratings and customer service.
- Chubb: Chubb is another large insurance company that offers a variety of insurance products for businesses and individuals, including specialty insurance and personal insurance. Like CNA, Chubb is known for its high-quality coverage and strong financial ratings.
- Travelers: Travelers is one of the largest insurance companies in the United States, offering a wide range of insurance products for businesses and individuals. Like CNA, Travelers is known for its financial stability and strong customer service.
- AIG: AIG is a global insurance company that offers a wide range of insurance products, including commercial, personal, and specialty insurance. Like CNA, AIG is known for its strong financial ratings and reputation for providing high-quality coverage.
While these companies are all competitors of CNA, each one has its own unique strengths and weaknesses. It’s important to compare coverage options, pricing, and customer service when shopping for insurance to find the best company for your needs.
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Simplifying Insurance Claims With Continental Casualty Company (CNA)
Ease of filing a claim
Continental Casualty Company (CNA) offers multiple channels for claims filing, including online submission, phone, or through agents. This multi-channel approach provides convenience to policyholders based on their preferences.
Average claim processing time
The processing time for claims with CNA varies depending on the nature of the claim. However, they aim to resolve claims as efficiently as possible, typically within a reasonable timeframe.
Customer feedback on claim resolutions and payouts
Customer reviews regarding claim resolutions and payouts with CNA are mixed. While some policyholders express satisfaction with the process, others report issues with denied claims and communication challenges.
Explore Cutting-Edge Digital and Technological Features With Continental Casualty Company (CNA)
Mobile app features and functionality
CNA does not appear to offer a mobile app at this time, limiting policyholders’ ability to manage their accounts or file claims through a dedicated application.
Online account management capabilities
Policyholders can manage their accounts and policy details through the CNA website, allowing them access to policy information, billing, and potentially claims submissions, though these functionalities may be limited compared to an app.
Digital tools and resources
While lacking a dedicated mobile app, CNA provides online resources through its website, allowing users to access policy information, resources, and potentially file claims or contact customer support.
Read More:
- Chubb Auto Insurance Review
- American Casualty Company of Reading, Pennsylvania: Customer Ratings & Reviews
Frequently Asked Questions
How does Continental Casualty Company (CNA) handle insurance claims?
Continental Casualty Company provides multiple avenues for filing claims, including online submission, phone, or through agents. They also offer a 24/7 claims reporting service to enhance convenience for policyholders.
What are the available discounts offered by Continental Casualty Company (CNA) to policyholders?
CNA provides various discounts to policyholders to help them save on premiums. These discounts may vary based on the type of insurance policy and the state.
Does Continental Casualty Company (CNA) offer a mobile app for managing insurance policies?
As of the current information available, CNA does not seem to have a dedicated mobile app. However, policyholders can manage their accounts and access policy details through the CNA website.
How does Continental Casualty Company (CNA) rank among other insurance providers in terms of customer service and complaint levels?
According to the National Association of Insurance Commissioners (NAIC), CNA received a low complaint ratio in 2020, significantly below the national median. However, customer reviews about their customer service are mixed, with some citing issues related to communication and denied claims.
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