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Government Employees Insurance Company: Customer Ratings & Reviews [2024]

Government Employees Insurance Company (GEICO), a prominent Fire & Casualty insurance provider, stands out as a major player in the American auto insurance landscape, offering a comprehensive range of coverage options and earning recognition for competitive pricing and customer service.

UPDATED: Apr 23, 2024Fact Checked

Written by:

Tim Bain

Licensed Insurance Agent

Tim Bain is a licensed life insurance agent with 23 years of experience helping people protect their families and businesses with term life insurance.  His insurance expertise has been featured in several publications, including Investopedia and eFinancial. He also does digital marking and analysis for KPS/3, a communications and marking firm located in Nevada. 

Full Bio →
Written by Tim Bain

Licensed Insurance Agent

Reviewed by:

Jeff Root

Licensed Insurance Agent

Jeff is a well-known speaker and expert in life insurance and financial planning. He has spoken at top insurance conferences around the U.S., including the InsuranceNewsNet Super Conference, the 8% Nation Insurance Wealth Conference, and the Digital Life Insurance Agent Mastermind. He has been featured and quoted in Nerdwallet, Bloomberg, Forbes, U.S. News & Money, USA Today, and other leading...

Full Bio →
Reviewed by Jeff Root

Licensed Insurance Agent

UPDATED: Apr 23, 2024

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Apr 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

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UPDATED: Apr 23, 2024Fact Checked
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Government Employees Insurance Company (GEICO)

Average Monthly Rate For Good Drivers

$95

A.M. Best Rating:

A++

Complaint Level:

Low

Pros

  • Wide range of insurance products and services
  • Competitive pricing
  • Variety of discounts available to customers
  • Excellent customer service
  • Easy-to-use website

Cons

  • Some customers reported longer wait times for claims processing
  • Limited availability of pet insurance options
  • Lack of a dedicated pet insurance offering
  • Not all policy changes can be made online
  • Limited information on financial ratings and claims process
Government Employees Insurance Company (GEICO) is a well-known insurance company in the United States. As one of the largest insurance providers, GEICO has built a reputation for providing quality insurance products at competitive prices. Whether you are looking for auto insurance, homeowner's insurance, or any other type of insurance coverage, GEICO has got you covered. In this article, we will provide a comprehensive review of GEICO, including its history, products and services, costs, discounts, and customer reviews.

This article provides a comprehensive review of the Government Employees Insurance Company (GEICO), one of the largest insurance providers in the United States. The article begins with a brief overview of the types of insurance products and services that Geico offers, including auto, home, and renters insurance.

It then delves into the company’s history and mission, as well as the cost of its services and the states where they are available. The article also discusses the different types of discounts available to customers and provides a summary of customer reviews of the company.

Read More: Top Auto Insurance Providers

Despite some complaints about the claims process, Geico’s excellent customer service, easy-to-use website, and competitive pricing make it an excellent choice for anyone looking for quality insurance coverage.

What You Should Know About geico

Company Contact Information:

  • Website: geico.com
  • Phone number: 1-800-207-7847

Related Parent or Child Companies:

  • GEICO is a subsidiary of Berkshire Hathaway, which owns numerous other companies in various industries.

Financial Ratings:

  • A.M. Best rating: A++

Customer Service Ratings:

  • The article mentions that GEICO has excellent customer service, although it does not provide a specific rating from a third-party organization.

Claims Information:

  • The article notes that some customers have expressed dissatisfaction with the claims process, but it does not provide any specific information about the company’s claims handling.

Company Apps:

  • The article does not mention any company apps. However, GEICO does offer a mobile app for managing policies, making payments, and filing claims.

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geico Insurance Coverage Options

Government Employees Insurance Company (GEICO) provides a diverse array of insurance solutions to meet the varied needs of its customers. From auto to home and renters insurance, GEICO stands as a reliable choice for comprehensive coverage.

  • Auto Insurance
  • Home Insurance
  • Renters Insurance
  • Boat Insurance
  • Business Insurance
  • Health Insurance
  • Airplane Insurance

Whether safeguarding your vehicle, home, or business, GEICO’s extensive coverage options ensure that you can find the protection you need with the reliability and service the company is known for.

Read more: Geico Secure Insurance Company Review

geico Insurance Rates Breakdown

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Driver ProfileGovernment Employees Insurance CompanyNational Average
Clean Record$122$119
1+ Ticket$128$147
1+ Accident$131$173
DUI$165$209
Poor Credit$210$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

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geico Discounts Available

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DiscountGovernment Employees Insurance Company
Anti Theft15%
Good Student20%
Low Mileage25%
Paperless7%
Safe Driver25%
Senior Driver15%

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Government Employees Insurance Company (GEICO) not only provides a wide range of insurance coverage but also offers various discounts to help customers maximize savings on their policies.

  • Multi-policy discount: customers can save up to 25% by bundling their auto, home, renters, or condo insurance policies.
  • Safe driver discount: customers with a clean driving record can save up to 26% on their auto insurance premiums.
  • Military discount: active-duty military personnel, veterans, and their families can save up to 15% on their auto insurance premiums.
  • Emergency deployment discount: military personnel deployed to imminent danger pay areas can save up to 25% on their auto insurance premiums.
  • Federal employee discount: current and retired federal employees can save up to 8% on their auto insurance premiums.
  • Membership and employee discounts: customers who are members of certain organizations or employees of certain companies can save up to 8% on their auto insurance premiums.

With a commitment to making insurance more affordable, Geico’s diverse discount offerings cater to different circumstances, ensuring that policyholders can secure quality coverage while enjoying valuable savings.

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How geico Ranks Among Providers

Geico’s main competitors in the auto insurance market include State Farm, Allstate, and Progressive. While these companies offer similar products and services, Geico is known for its competitive pricing and variety of discounts.

Additionally, Geico is highly rated for its customer service and claims handling, which sets it apart from some of its competitors. However, some customers have reported longer wait times for claims processing, which may make some customers choose another provider. Overall, Geico is a strong contender in the insurance industry and offers a lot of value to its customers.

Frequently Asked Questions

How do I cancel my GEICO policy?

You can cancel your GEICO policy by calling customer service or by sending a written request to GEICO.

Does GEICO offer pet insurance?

No, GEICO does not offer pet insurance at this time.

Can I make changes to my policy online?

Yes, you can make changes to your policy online through the GEICO website.

How long does it take to get a quote from GEICO?

It typically takes a few minutes to get a quote from GEICO, either online or over the phone.

Does GEICO offer any discounts for senior citizens?

Yes, GEICO offers discounts for senior citizens who are 50 years or older.

What is Government Employees Insurance Company (GEICO)?

Government Employees Insurance Company, commonly known as GEICO, is an American auto insurance company. It is one of the largest auto insurance providers in the United States, offering coverage for cars, motorcycles, boats, and other vehicles.

How can I find customer ratings and reviews for GEICO?

There are several ways to find customer ratings and reviews for GEICO. You can visit reputable review websites, such as Consumer Affairs, J.D. Power, or the Better Business Bureau (BBB), where customers often share their experiences and rate their satisfaction with GEICO. Additionally, you can also check social media platforms, as some customers may share their feedback and opinions there.

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Written by:

Tim Bain

Licensed Insurance Agent

Tim Bain is a licensed life insurance agent with 23 years of experience helping people protect their families and businesses with term life insurance.  His insurance expertise has been featured in several publications, including Investopedia and eFinancial. He also does digital marking and analysis for KPS/3, a communications and marking firm located in Nevada. 

Full Bio →
Written by Tim Bain

Licensed Insurance Agent

Reviewed by:

Jeff Root

Licensed Insurance Agent

Jeff is a well-known speaker and expert in life insurance and financial planning. He has spoken at top insurance conferences around the U.S., including the InsuranceNewsNet Super Conference, the 8% Nation Insurance Wealth Conference, and the Digital Life Insurance Agent Mastermind. He has been featured and quoted in Nerdwallet, Bloomberg, Forbes, U.S. News & Money, USA Today, and other leading...

Full Bio →
Reviewed by Jeff Root

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Geico

4.11 (19,116 reviews)
0.5
October 31, 2023

Tomer Ravid

GEICO review

GEICO is unpredictable and arbitrary. You\'d need insurance for this insurance, since GEICO is unable or unwilling to provide the most important function of insurance: certainty. They cancelled my new auto insurance for no reason other than their own incompetence. Long story short: I paid the policy in full. While on a vacation with my family, I opened GEICO app and was surprised to find that my policy is scheduled to be cancelled. When I cam...
GEICO is unpredictable and arbitrary. You\'d need insurance for this insurance, since GEICO is unable or unwilling to provide the most important function of insurance: certainty. They cancelled my new auto insurance for no reason other than their own incompetence. Long story short: I paid the policy in full. While on a vacation with my family, I opened GEICO app and was surprised to find that my policy is scheduled to be cancelled. When I came back home I found a letter saying that I have eight days from the 5th of October to send them documents (only accepted by postal mail, even though every document was a copy) or my insurance would be cancelled. In fact the letter was delivered *about 8 days after the 5th of October* (again, delivered while I was not home). At no earlier point had I been informed that these documents were required, and GEICO made no attempt to contact me by phone call, text message or Email. In fact, had I not checked the app and stayed on vacation for longer, I might have ended up driving without insurance unwittingly. I called GEICO multiple times. They consistently assured me that if I sent the correct documents before the fast-approaching cancellation date, my policy would continue. So I sent all the documents they requested by priority mail. In spite of the supposed urgency they were attempting to convey, it took them six days after receiving the documents to start reviewing them (with no way to contact the underwriting department or confirm that they had recieved them). It took five more days for the final review because of their own confusion about what was clearly included in the documents I\'d sent them. Two days before the deadline, I find out by calling them (without any notification on their part) that, in fact, my policy will be cancelled. The reason is that I had no prior insurance, which they claimed was contrary to my statements. This is 100% false and can be refuted by recorded calls to customer service in which I stated that GEICO was my first insurance, and by the fact that they don\'t have the name of my previous insurance company and the coverage limits (required information when you register online if you state that you\'ve been insured). GEICO had zero interest in checking the evidence or compensating me, and there was no way to appeal. Price I have to pay for GEICO\'s incompetence: Having to find new insurance in two days (which was hard in the first place since I have no driving record in the US), possibly higher rates because of the cancellation on my record. If it happened to me, it must have happened to thousands of other customers in the country, as confirmed by a large fraction of GEICO\'S customer reviews online. So the chance that it will happen to you is non-negligible.
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1
January 3, 2022

Volodymyr_Korolevych

Adjuster stopped responding

Cant get ahold of anyone. Always different people giving me different numbers. No resolution Mr [REDACTED NAME], claim adjuster stopped responding to my requests without any resolution. Also not picking up my phone
1
May 17, 2021

Sergei_K

Can't get rid of them

From my personal experience, GEICO is the best place if you want to be fooled. Once you open the door, you can't get rid of them. About a year ago I canceled my policy ceasing any dealings with Geico. I paid the premiums in full and closed my account. Throughout the year, I've been a happy StateFarm customer. Several weeks ago, Geico unilaterally opened my policy forcing me to pay premiums for the following 6 months. Understanding that it could b...
From my personal experience, GEICO is the best place if you want to be fooled. Once you open the door, you can't get rid of them. About a year ago I canceled my policy ceasing any dealings with Geico. I paid the premiums in full and closed my account. Throughout the year, I've been a happy StateFarm customer. Several weeks ago, Geico unilaterally opened my policy forcing me to pay premiums for the following 6 months. Understanding that it could be a mistake, I contacted them 3 times. I talked to 6 different people. All of them promised to help me. I wrote 2 emails attaching copies of my StateFarm Id's for the entire period (after Geico policy cancellation). It didn't cure the problem. Moreover, Geico retroactively and unilaterally (without my desire, knowledge, and consent) reopened the policy. Now, they force me to pay for the previous months (last year). Geico supervisor [REDACTED NAME] claims that he obtains sufficient evidence that I hadn't been insured after I officially broke with Geico in April-May 2020 = the company is right demanding me to pay for nothing. From my non-legal understanding, it's a fraud, He knowingly (I sent them StateFarm Id's for the entire period) mispresents the facts unlawfully demanding payment.
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1
February 10, 2021

vscore16

BAIT AND SWITCH

They waited 60 days and then doubled my rate. they never notified me. When I looked it up they said it was due to the agent putting it in as a sports bus, and since I am using it for sales my rate is double. yes on their letter they sent me it shows right on it that the old use is class "C" and the new use is class "C". The reviews on geicos website are fake. real reviews are much more negative. They lie in their commercials about saving money s...
They waited 60 days and then doubled my rate. they never notified me. When I looked it up they said it was due to the agent putting it in as a sports bus, and since I am using it for sales my rate is double. yes on their letter they sent me it shows right on it that the old use is class "C" and the new use is class "C". The reviews on geicos website are fake. real reviews are much more negative. They lie in their commercials about saving money so why would I not expect them to lie about the rate they are giving me. I am no risk adjuster but any halfway intelligent person knows their is a lot more risk for a bus full of athletes that ways 20,000 pounds than a minivan with one person in it. Yet according to geico insuring a moving tank is cheaper than insuring a minivan. Would you believe that? I am not that gullible. Bait and switch all the way.
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5
February 3, 2021

Trinidad2_

geico is the best

great company with fantastic customer service they lowered my cost due to covid with no issues and they are always a phoen call away fo r help wiht my policy, i wholeheartedly reccomend them
2
February 3, 2021

Jotwox

Not recommend

They were alright not the best. If they put in more effort into the customers they could’ve kept me.
5
February 2, 2021

Waycross43_

Helpful

Geico has been great during the pandemic. They have worked with me changing billing dates based on what I need. They have helped me save 212 dollars a month on insurance.
5
February 1, 2021

Babanana

Geico is amazing

My experience receiving auto insurance from Geico has been extremely positive. The insurance process was perfectly smooth and I have all my insurance information neatly organized at the tip of my fingers on my mobile phone. The coverage and premiums are much better than I received from my previous provider.
2
February 1, 2021

Justin_Kim

Filing a claim at geico

They were very nice and had good customer service. Once I even filed a claim and they got back to me within seventy-four hours.
5
January 28, 2021

Dingo

Insurance You Can Understand

The representative borke down all information in an easy-to-understand manner and then made very easy the process of initiating the policies. I am also very happy with the ease of managing online and on the app.
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