Progressive Casualty Insurance Company: Customer Ratings & Reviews [2025]
Explore the comprehensive coverage options of Progressive Casualty Insurance Company, a leading provider offering reliable protection for your assets, including auto, home, renters, motorcycle, and RV insurance, ensuring peace of mind and competitive pricing for customers across the United States.
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Table of Contents
Table of Contents
Sr. Director of Content
Sara Routhier, Managing Editor and Outreach Director, has professional experience as an educator, SEO specialist, and content marketer. She has over five years of experience in the insurance industry. As a researcher, data nerd, writer, and editor she strives to curate educational, enlightening articles that provide you with the must-know facts and best-kept secrets within the overwhelming world o...
Sara Routhier
Licensed Real Estate Agent
Diego Anderson is a Real Estate Agent based in the Bay Area of California. Having received his Real Estate License at the age of 18, he wasted no time learning the ins and outs of the industry. With a focus on residential dual agency, he has a passion for supporting and educating families on their home buying and selling decisions. He is no stranger to new builds and new developments. He also r...
Diego Anderson
Updated April 2024
Progressive Casualty Insurance Company is a leading insurance provider that offers a wide range of coverage options, including auto insurance, home insurance, renters insurance, motorcycle insurance, and RV insurance.
With a strong history, nationwide coverage, and competitive pricing options, Progressive Casualty Insurance Company is a reliable choice for customers across the United States.
The company also provides various discounts for eligible customers and has received positive reviews for its claims handling process, customer service, and rates. However, it may not be suitable for all types of drivers, and additional fees may apply for certain coverage add-ons.
What You Should Know About progressive insurance
Company Contact Information
- Website: www.progressive.com
- Phone: 1-800-PROGRESSIVE (1-800-776-4737)
- Mailing Address: Progressive Casualty Insurance Company, P.O. Box 6807, Cleveland, OH 44101
Related Parent or Child Companies
- Progressive Corporation (Parent Company)
Financial Ratings
- A.M. Best Rating: A+ (Superior)
- Standard & Poor’s Rating: AA (Very Strong)
- Moody’s Rating: Aa2 (Excellent)
Customer Service Ratings
- J.D. Power Rating: 3 out of 5 (Average) for Auto Insurance Claims Satisfaction
- Better Business Bureau (BBB) Rating: A+ (Accredited Business with Positive Customer Reviews)
Claims Information
- Progressive Casualty Insurance Company offers 24/7 claims reporting through its website, mobile app, or by phone.
- Claims can be filed online, via the Progressive app, or by calling the claims hotline at 1-800-776-4737.
Company Apps
- Progressive offers a user-friendly mobile app for customers to manage their policies, file claims, make payments, view ID cards, and access other insurance-related services.
- The Progressive app is available for download on both iOS and Android devices from their respective app stores.
Read more: Progressive American Insurance Company Review
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progressive insurance Insurance Coverage Options
Coverage Options Offered by Progressive Casualty Insurance Company:
- Liability Coverage: Provides coverage for bodily injury and property damage caused by you in an at-fault accident.
- Collision Coverage: Covers damages to your own vehicle resulting from a collision with another vehicle or object, regardless of fault.
- Comprehensive Coverage: Protects against damages to your vehicle caused by non-collision events such as theft, vandalism, fire, or natural disasters.
- Uninsured/Underinsured Motorist Coverage: Provides coverage if you’re involved in an accident with a driver who has little or no insurance.
- Medical Payments Coverage: Pays for medical expenses for you and your passengers resulting from an accident, regardless of fault.
- Personal Injury Protection (PIP): Provides coverage for medical expenses, lost wages, and other related expenses resulting from an accident, regardless of fault (available in some states).
- Roadside Assistance: Offers services such as towing, jump-starts, flat tire changes, and fuel delivery in case of a roadside emergency.
- Rental Reimbursement: Pays for a rental car if your vehicle is being repaired due to a covered claim.
- Gap Insurance: Covers the difference between the actual cash value of your vehicle and the remaining amount on your loan or lease in the event of a total loss.
- Custom Parts and Equipment Coverage: Provides additional coverage for aftermarket modifications or upgrades to your vehicle, such as custom wheels, sound systems, or paint jobs.
Note: Coverage options may vary by state and policy, and certain conditions and exclusions may apply. It’s important to review your policy and consult with Progressive or your insurance agent for specific details on coverage options available in your area.
Read more:
- Progressive Choice Insurance Company Review
- Progressive Classic Insurance Company: Customer Ratings & Reviews
- Progressive Preferred Insurance Company Review
- Progressive Commercial Casualty Company Review
- Progressive Specialty Insurance Company Review
progressive insurance Insurance Rates Breakdown
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| Driver Profile | Progressive Casualty | National Average |
|---|---|---|
| Clean Record | $125 | $119 |
| 1+ Ticket | $160 | $147 |
| 1+ Accident | $190 | $173 |
| DUI | $230 | $209 |
| Poor Credit | $215 | $205 |
*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver
progressive insurance Discounts Available
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| Discount | Progressive Casualty |
|---|---|
| Anti Theft | 14% |
| Good Student | 9% |
| Low Mileage | 11% |
| Paperless | 6% |
| Safe Driver | 20% |
| Senior Driver | 13% |
Discounts Offered by Progressive Casualty Insurance Company:
- Multi-Policy Discount: Save when you bundle multiple policies, such as auto and home insurance, with Progressive.
- Snapshot® Discount: Earn a discount for using Progressive’s usage-based insurance program, Snapshot, which tracks your driving habits and offers personalized discounts based on safe driving behavior.
- Multi-Car Discount: Save when you insure two or more vehicles with Progressive under the same policy.
- Good Student Discount: Students who maintain a B average or better can qualify for a discount on their auto insurance.
- Continuous Insurance Discount: Save if you’ve had no lapses in your auto insurance coverage.
- Online Quote Discount: Get a discount for starting your quote online and purchasing your policy through Progressive’s website.
- Safe Driver Discount: Drivers with a clean driving record and no at-fault accidents or violations may qualify for a safe driver discount.
- Homeowner Discount: If you own a home, you may be eligible for a discount on your auto insurance.
- Paperless Documents Discount: Opt for paperless billing and policy documents to receive a discount on your premium.
- Pay in Full Discount: Pay your premium in full upfront for the policy term and receive a discount.
Note: Availability and eligibility for discounts may vary by state and policy, and certain conditions may apply. It’s best to consult with Progressive or your insurance agent for specific details on discounts available in your area.
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How progressive insurance Ranks Among Providers
As one of the largest auto insurance companies in the United States, Progressive Casualty Insurance Company faces competition from several other major insurers. Some of the company’s main competitors include:
- Geico: Known for its catchy advertising and competitive rates, Geico is a popular choice for auto insurance among consumers. Like Progressive, Geico offers a wide range of coverage options and discounts, and has a strong online presence for purchasing policies and managing accounts.
- State Farm: As one of the largest insurance providers in the U.S., State Farm offers a variety of coverage options, including auto insurance. Known for its extensive network of local agents, State Farm focuses on providing personalized service and offers a range of discounts to policyholders.
- Allstate: Another major player in the insurance industry, Allstate offers auto insurance coverage for drivers of all ages and offers additional coverage options such as accident forgiveness and new car replacement coverage. Allstate also has a strong online presence and offers digital tools for policy management.
- Farmers Insurance: Farmers Insurance is known for its customizable coverage options and offers various discounts for safe driving, bundling policies, and more. Farmers Insurance also offers additional coverage options such as rideshare insurance for drivers who work for ride-hailing services like Uber or Lyft.
- Nationwide: With a reputation for excellent customer service, Nationwide offers auto insurance coverage options tailored to individual needs, including coverage for classic cars and other specialty vehicles. Nationwide also offers a range of discounts, such as safe driver discounts and loyalty discounts for long-term policyholders.
It’s worth noting that the competitive landscape in the insurance industry can vary by location and market conditions, and consumers are encouraged to compare quotes and coverage options from multiple insurers to find the best fit for their individual needs.
Frequently Asked Questions
How can I contact Progressive for customer service or claims?
Progressive provides various contact options including phone, email, and online chat on their website. Their customer service and claims department can assist with inquiries, policy changes, and claims processing.
Does Progressive offer discounts for policyholders?
Yes, Progressive offers various discounts such as multi-policy discounts, safe driver discounts, good student discounts, and more. Discounts may vary by location and policy details, so it’s best to contact Progressive directly for specific information.
What coverage options does Progressive offer?
Progressive offers a wide range of coverage options including liability coverage, comprehensive coverage, collision coverage, personal injury protection, uninsured/underinsured motorist coverage, and more. They also offer optional add-on coverages such as roadside assistance and rental reimbursement.
Where can I find customer ratings and reviews for Progressive Casualty Insurance Company?
To find customer ratings and reviews for Progressive Casualty Insurance Company, you can explore various online platforms and websites. Start by visiting the company’s official website, as they may provide testimonials or customer feedback.
Should I solely rely on customer ratings and reviews to make a decision about Progressive Casualty Insurance Company?
While customer ratings and reviews are valuable, it’s not advisable to rely solely on them when making a decision about an insurance company. It’s essential to consider multiple factors, including the company’s financial stability, coverage options, policy features, customer service, and reputation.
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