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State Farm County Mutual Insurance Company of Texas: Customer Ratings & Reviews [2024]

Unveiling the intricate tapestry of State Farm County Mutual Insurance Company, a haven where robust coverage options, tailored discounts, and a relentless commitment to customer satisfaction converge in a symphony of reliability and savings for drivers across the United States.

UPDATED: Apr 23, 2024Fact Checked

Written by:

Michelle Robbins

Licensed Insurance Agent

Michelle Robbins has been a licensed insurance agent for over 13 years. Her career began in the real estate industry, supporting local realtors with Title Insurance. After several years, Michelle shifted to real estate home warranty insurance, where she managed a territory of over 100 miles of real estate professionals. Later, Agent Robbins obtained more licensing and experience serving families a...

Full Bio →
Written by Michelle Robbins

Licensed Insurance Agent

Reviewed by:

Michael Leotta

Insurance Operations Specialist

Michael earned a degree in Business Management with an insurance focus, which led to a successful 25-year career in insurance claims operations and support. He possesses a high-level of business acumen across multiple areas of the insurance industry. Over the course of his career, he served in multiple roles supporting claims operations including: Claims Specialist, Claims Trainer, Claim Automatio...

Full Bio →
Reviewed by Michael Leotta

Insurance Operations Specialist

UPDATED: Apr 23, 2024

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Apr 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

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UPDATED: Apr 23, 2024Fact Checked
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State Farm County Mutual Insurance Company

Average Monthly Rate For Good Drivers

$103

A.M. Best Rating:

A++

Complaint Level:

Low

Pros

  • State Farm County Mutual Insurance Company offers comprehensive coverage options.
  • The company provides various discounts for safe driving, good grades, and more.
  • State Farm has a strong reputation for customer service.
  • The claims process is simple and convenient, with 24/7 claim filing options.
  • State Farm offers mobile apps for policy management and claims tracking.

Cons

  • The availability and amount of discounts may vary depending on the state and policy.
  • There may be fees or penalties for canceling policies mid-term.
State Farm County Mutual Insurance Company is a leading provider of insurance products and services in the United States. Insurance is an essential component of modern life, and choosing the right insurance provider can make all the difference in the event of an unexpected event. In this review, we will provide an overview of State Farm County Mutual Insurance Company and its offerings, as well as discuss its financial strength, claims process, customer service, and digital presence.

State Farm County Mutual Insurance Company offers a range of comprehensive insurance coverage options for drivers, including liability, collision, and personal injury protection. The company also provides a variety of discounts for safe driving, good grades, and other factors.

State Farm has a strong reputation for customer service and a wide network of agents, making it a popular choice for drivers across the United States.

Read More: Top Auto Insurance Providers

While facing stiff competition from other major insurance companies, State Farm’s commitment to providing reliable and customizable coverage options, as well as its various money-saving opportunities, continue to attract and retain loyal customers.

What You Should Know About state farm insurance

Company Contact Information

  • Website: www.statefarm.com
  • Phone: 1-800-STATE-FARM (1-800-782-8332)
  • Live chat available on website

Related Parent or Child Companies

Financial Ratings

  • State Farm has an A++ rating from A.M. Best, indicating superior financial strength and stability.

Customer Service Ratings

  • State Farm has a strong reputation for providing high-quality customer service. The company has been recognized for its customer service by J.D. Power and the Better Business Bureau.

Claims Information

  • Customers can file claims with State Farm 24/7 through the company’s website, mobile app, or by calling the claims center. State Farm offers a simple and easy claims process, with knowledgeable and helpful claims representatives available to assist customers throughout the process.

Company Apps

  • State Farm offers several mobile apps to help customers manage their insurance policies and claims. The State Farm mobile app allows customers to access their policy information, pay bills, and file claims. The Pocket Agent app provides even more features, including the ability to receive roadside assistance, contact an agent, and track the status of a claim.

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state farm insurance Insurance Coverage Options

State Farm County Mutual Insurance Company offers a variety of coverage options to meet the needs of its customers. These coverage options include:

  • Liability Coverage: This coverage helps pay for damages and injuries you cause to others in an accident.
  • Collision Coverage: This coverage helps pay for damages to your own vehicle in an accident, regardless of who is at fault.
  • Comprehensive Coverage: This coverage helps pay for damages to your vehicle that are not caused by an accident, such as theft, vandalism, or natural disasters.
  • Personal Injury Protection (PIP): This coverage helps pay for medical expenses, lost wages, and other expenses related to injuries sustained in an accident, regardless of who is at fault.
  • Medical Payments Coverage: This coverage helps pay for medical expenses related to injuries sustained in an accident, regardless of who is at fault.
  • Uninsured/Underinsured Motorist Coverage: This coverage helps protect you in the event that you are in an accident with a driver who has insufficient insurance coverage or no insurance at all.
  • Rental Reimbursement Coverage: This coverage helps pay for the cost of a rental car while your own vehicle is being repaired after an accident.
  • Emergency Road Service Coverage: This coverage provides assistance in the event that you need a tow, jump start, or other emergency services while on the road.

State Farm offers a range of coverage options that can be customized to meet the individual needs of its customers, making it a popular choice for drivers looking for reliable and flexible insurance coverage.

state farm insurance Insurance Rates Breakdown

Driver ProfileState FarmNational Average
Clean Record$83$119
1+ Ticket$125$147
1+ Accident$167$173
DUI$229$209
Poor Credit$143$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

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state farm insurance Discounts Available

DiscountsState Farm
Anti Theft10%
Good Student12%
Low Mileage8%
Paperless6%
Safe Driver13%
Senior Driver9%

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State Farm County Mutual Insurance Company offers a range of discounts to help customers save money on their insurance premiums. These discounts include:

  • Multiple Vehicle Discount: Customers who insure more than one vehicle with State Farm can receive a discount on their premiums.
  • Safe Driving Discount: Customers who have a clean driving record and no accidents or claims can receive a discount on their premiums.
  • Good Student Discount: Full-time students under the age of 25 who maintain a “B” average or higher can receive a discount on their premiums.
  • Accident-Free Discount: Customers who have been with State Farm for at least three years and have no accidents or claims during that time can receive a discount on their premiums.
  • Anti-Theft Discount: Customers who have anti-theft devices installed in their vehicles can receive a discount on their premiums.
  • Defensive Driving Discount: Customers who complete a defensive driving course can receive a discount on their premiums.
  • Homeowner Discount: Customers who own a home can receive a discount on their auto insurance premiums.
  • Drive Safe & Save™ Discount: Customers who enroll in State Farm’s Drive Safe & Save™ program and demonstrate safe driving habits can receive a discount on their premiums. If you want to find out more about this program, read our State Farm Safe and Save service review.

These discounts can help customers save a significant amount of money on their insurance premiums, making State Farm a more affordable option for many drivers. It’s important to note that the availability and amount of these discounts may vary depending on the state and policy.

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How state farm insurance Ranks Among Providers

State Farm County Mutual Insurance Company operates in a highly competitive industry, with many other major insurance companies offering similar products and services. Some of the company’s main competitors include:

  • Allstate: Allstate is one of the largest insurance companies in the United States, offering a range of products including auto, home, and life insurance. Like State Farm, Allstate is known for its extensive network of agents and high level of customer service.
  • Geico: Geico is another major player in the insurance industry, known for its catchy advertising campaigns and affordable rates. The company offers auto, home, and renters insurance, as well as a range of other products.
  • Progressive: Progressive is a popular choice for drivers looking for affordable and customizable auto insurance coverage. The company also offers home, renters, and life insurance, as well as a range of other financial products.
  • Nationwide: Nationwide is one of the largest insurance and financial services companies in the world, offering a range of products including auto, home, and life insurance. The company is known for its commitment to customer service and its wide network of agents.

Each of these companies offers its own unique products and services, as well as different pricing and discounts. While State Farm has a strong reputation and loyal customer base, it faces stiff competition from these and other major insurance companies in the industry.

Read more: Home State County Mutual Insurance Company: Customer Ratings & Reviews

Frequently Asked Questions

Is State Farm Insurance a good choice?

State Farm County Mutual Insurance Company is a leading provider of insurance products and services in the United States. It offers comprehensive coverage options, various discounts, and has a strong reputation for customer service. However, it’s important to compare quotes from multiple providers to ensure you get the best coverage at the best price.

What is State Farm’s cancellation policy?

State Farm allows customers to cancel their policies at any time. However, there may be fees or penalties associated with canceling mid-term. It’s recommended to contact a State Farm agent for specific details regarding your policy.

How can I get a quote from State Farm County Mutual Insurance Company?

Interested customers can get a quote online or by contacting a State Farm agent. To obtain an accurate quote, it’s advisable to provide all necessary information and compare quotes from multiple insurance providers.

Does State Farm offer home insurance?

Yes, State Farm offers a range of home insurance options, including coverage for homeowners, renters, and condominiums. You can inquire about home insurance policies by contacting a State Farm agent or visiting their website.

How can I file a claim with State Farm County Mutual Insurance Company?

Customers can file a claim online, by phone, or by contacting their local State Farm agent. The company also offers a mobile app for convenient claims reporting. It’s important to gather all relevant information and follow the claims process as instructed by State Farm.

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Written by:

Michelle Robbins

Licensed Insurance Agent

Michelle Robbins has been a licensed insurance agent for over 13 years. Her career began in the real estate industry, supporting local realtors with Title Insurance. After several years, Michelle shifted to real estate home warranty insurance, where she managed a territory of over 100 miles of real estate professionals. Later, Agent Robbins obtained more licensing and experience serving families a...

Full Bio →
Written by Michelle Robbins

Licensed Insurance Agent

Reviewed by:

Michael Leotta

Insurance Operations Specialist

Michael earned a degree in Business Management with an insurance focus, which led to a successful 25-year career in insurance claims operations and support. He possesses a high-level of business acumen across multiple areas of the insurance industry. Over the course of his career, he served in multiple roles supporting claims operations including: Claims Specialist, Claims Trainer, Claim Automatio...

Full Bio →
Reviewed by Michael Leotta

Insurance Operations Specialist

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for State Farm Insurance

4.09 (17,759 reviews)
1
September 13, 2024

JSmithElCajon

Incompetent [REDACTED NAME] [REDACTED NAME] of State Farm

[REDACTED NAME] [REDACTED NAME] of State Farm El Cajon, CA is a flagrantly incompetent insurance agent. I’ve had State Farm car insurance for 15 years and have decided to cancel my insurance with them because of his mismanagement of my account. He overcharged me and then his company sent texts and emails stating my car insurance would be imminently cancelled. When I called to address this [REDACTED NAME] [REDACTED NAME] said this was an erro...
[REDACTED NAME] [REDACTED NAME] of State Farm El Cajon, CA is a flagrantly incompetent insurance agent. I’ve had State Farm car insurance for 15 years and have decided to cancel my insurance with them because of his mismanagement of my account. He overcharged me and then his company sent texts and emails stating my car insurance would be imminently cancelled. When I called to address this [REDACTED NAME] [REDACTED NAME] said this was an error and then charged me a made up number less than the original amount. When I explicitly asked if I owed anything else, I was told I did not. Likely to get me off the phone so he could return to not doing his job. I still continued to receive impending cancellation notices which [REDACTED NAME] [REDACTED NAME] kept apologizing for. Shows how organized that office is. [REDACTED NAME] [REDACTED NAME] then proceeded to overcharge me the original amount on my next bill, I presume thinking I wouldn’t notice. He then insisted that this is the amount I’m supposed to pay. The inconsistency and the lying is inexcusable. I have never spent so much time emailing and calling an insurance company. If [REDACTED NAME] [REDACTED NAME] knew how to do his job like all the other agents I have worked with over years then I would have stayed loyal to State Farm. He should be fired by State Farm.
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1
July 11, 2024

SJF

Loyalty doesn’t pay with Statefarm they could careless

I’ve been with StateFarm for 39 years. It is the ONLY Auto insurance I have ever had. I personally have no tickets and no accidents however 2 other people in my household have had one car totaled and a RV fire. As a result apparently Statefarm looks at it as the whole household. My policy has been randomly canceled. Now there’s some loyalty for ya huh? I did nothing!!!! NOTHING yet because other members in my household had claims MY policy ge...
I’ve been with StateFarm for 39 years. It is the ONLY Auto insurance I have ever had. I personally have no tickets and no accidents however 2 other people in my household have had one car totaled and a RV fire. As a result apparently Statefarm looks at it as the whole household. My policy has been randomly canceled. Now there’s some loyalty for ya huh? I did nothing!!!! NOTHING yet because other members in my household had claims MY policy gets canceled. 39 years wow really? No wonder they got downgraded they have no good business sense. That is just a dumb way to loose revenue not gain. Unbelievable. And Gigi doesn’t care she is insensitive to clients regardless. She said “hey this is how I pay my bills” wow so just cancel people who have done NOTHING WRONG ya that’s fantastic for gaining revenue and building a brokerage. Good Job Gigi!! You should be proud for canceling a 39 year loyal customer who ended up going elsewhere getting the same coverage for cheaper. So glad you have no idea how to maintain revenue and build a solid business. Bravo to ya! Let’s also not forget you brought up a claim my husband had. And I had to remind you he has been dead for 8 years. Yep good job! Your response of trying to point out they are my family members is ridiculous. The bottom line is MY policy was canceled for something others did family or not. I did NOT deserve that kind of treatment after 39 years of loyalty. You as an agent should have done something. I’ve spoken to a couple other agents and it appears you’re just not really sure how to get things done for your clients.
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1
February 5, 2024

Chopper407

Two thumbs down for the claims department.

State Farm appears to be riding high with their NFL player commercials all the while treating their customers with little to no valve. State Farm’s claim department is cheap and unorganized. You’ll get a different answer to the same question every time you talk to a different claim specialist. When it comes to getting your car fixed expect to have to pay for repairs. I have full coverage and had damage done to my car. When I took it to a shop...
State Farm appears to be riding high with their NFL player commercials all the while treating their customers with little to no valve. State Farm’s claim department is cheap and unorganized. You’ll get a different answer to the same question every time you talk to a different claim specialist. When it comes to getting your car fixed expect to have to pay for repairs. I have full coverage and had damage done to my car. When I took it to a shop recommended by the dealer the State Farm adjuster undercut the shops prices left and right leaving me with a $1167.00 bill. Then they give me bs excuses why I’m out of pocket. I can only imagine what they would do if my house was damaged from a Hurricane or wind storm. This has been a terrible experience for my wife and I and will be switching to a different insurance company in the near future.
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5
October 28, 2023

trailrunner87

Excellent Insurance Experience with State Farm

I unfortunately hit a deer and my front end was damaged to a small extent. State Farm made my car repair and rental car process seamless. Since there was no one involved in my accident besides myself, I decided to try their app to log my claim and I had a very easy experience. I didn't have to submit photos since it was a deer that caused it and it gave me next steps clearly and quickly. It gave me a list of collision centers and rental car pla...
I unfortunately hit a deer and my front end was damaged to a small extent. State Farm made my car repair and rental car process seamless. Since there was no one involved in my accident besides myself, I decided to try their app to log my claim and I had a very easy experience. I didn't have to submit photos since it was a deer that caused it and it gave me next steps clearly and quickly. It gave me a list of collision centers and rental car places, let me know what my rental car allowance was since I had recently added that to my policy, and let me know my deductible clearly at the end. I did everything through the app. Within a few hours, someone called me from State Farm to make sure I was okay and to ask if I needed any clarification or help navigating the app. She was caring and easy to talk to. I also love my agent, Bob Garrigan, and his whole team. They have always been there to discuss things with, to make good decisions with, and to support whatever I choose to do. I have never felt taken advantage of. I had two other accident claims with them a few years ago. Both went smoothly as well - both times, men rear-ended me. The first gentleman lied about it to avoid a policy issue on his end and my agent stayed the course and continued to patiently work with his insurance company until they took ownership of his actions and paid the claim. The second time I was rear-ended, the young man didn't contest his part in it, but the collision center was difficult to work with and State Farm had to call them out for their poor performance and work on my behalf. This is how an insurance company should treat their customer. I plan to stay with State Farm for as long as they give five star service.
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1
October 19, 2023

Ann_Smith

To "Insure" a downfall

State Farm, as with many insurance companies care about only 1 thing. Money. I think the best way to understand it is just to watch the Incredibles, and that scene with Bob at his job. Does it matter who is at fault? No. Does it matter what the circumstances were? No. Does it matter if anybody is being unethical? No. What matters is the cold, hard cash. You can pay thousands of dollars, have a fender bender with barely a scratch and OOOP, they ha...
State Farm, as with many insurance companies care about only 1 thing. Money. I think the best way to understand it is just to watch the Incredibles, and that scene with Bob at his job. Does it matter who is at fault? No. Does it matter what the circumstances were? No. Does it matter if anybody is being unethical? No. What matters is the cold, hard cash. You can pay thousands of dollars, have a fender bender with barely a scratch and OOOP, they had to pay money to fix it? Strike one. Soon enough, you are out with yesterday's garbage. Heaven forbid you have a child learning how to drive and something goes wrong. I can promise you it will haunt them for years to come. They say they only look at the past three years. That would be a lie. They say they have your back, and that would be a lie. Any possibility they have to pay anything, even if only partial fault, they can, and will, throw the sack at ya. With that said, it does have some lovely agents. I could rave about how awesome they are. Heck, an agent thought it would be ridiculous to sack somebody over what happened to me, but, you know, he appealed and the company still said "Whaaat, we must pay money even though the person has barely had issues? No way!" Amazing how they can hire good ethical employees, but can't be a good ethical business. You can spend way more in premiums than they have ever had to pay for anything, but who cares? They don't want to to ever have to do their job. Insurance is required by law. But what is the point of having insurance when at the snap of the fingers they can dig up something that happened when you were learning how to drive and compare it to a small fender bender in the future and say "We don't want that!" What is to feel safe about? The motto "we got your back... as long as you are the only one who has to pay us anything. Ever." Should be their slogan. You can't learn from mistakes, even if you never make them again, you can't have complications with a new license without it haunting your future. You can't be human, and sometimes make human error. Insurance is there to ensure you will be ok. The only thing state farm ensures is their path to your wallet, and a way to ditch if any of YOUR money ever has to come back to you because things happen.
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1
September 16, 2023

romomy

Ridiculous Rate Increases

They just raised my rate by $100.00 which was bad enough but they raised my mother's $400.00. She's on a fixed income and her rate was already ridiculously high. She has a good driving record and has been with SF for decades. When we made a move to the West coast, they doubled what she was paying back home (from a little over $600.00 per yr to $1200 every six months) and now to raise it another $400.00 after six months is adding insult to inju...
They just raised my rate by $100.00 which was bad enough but they raised my mother's $400.00. She's on a fixed income and her rate was already ridiculously high. She has a good driving record and has been with SF for decades. When we made a move to the West coast, they doubled what she was paying back home (from a little over $600.00 per yr to $1200 every six months) and now to raise it another $400.00 after six months is adding insult to injury. She worked her entire life and always paid her bill on time. No accidents, tickets, etc. No way she can afford $1600.00 every six months. That's if they don't raise it again in 6 months. It is appalling that they treat decades long customers this way. She's supposed to be enjoying retirement but how is she supposed to do that when she can't drive? If you think being with SF forever will help you in your twilight years forget it. They don't care about longterm business. Obviously, they raised her rate so much because they know she can't pay that much and they get to drop her without being called out for age discrimination. Changing companies ASAP.
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4
July 22, 2023

Jen Anders

State Farm Insurance review

The State Farm Drive Safe & Save app is below average. Doesn\'t record every trip as it should. Requires my cellphone to have everything on (Location, Storage, Bluetooth, Physical Location, Phone, etc.), but lowers your trip score if the phone moves, jostles, or slides at all while you drive, A pain in the neck to deal with it every time. Also, it recorded a trip I did not make in my vehicle, but that my spouse drove us in his vehicle. So far af...
The State Farm Drive Safe & Save app is below average. Doesn\'t record every trip as it should. Requires my cellphone to have everything on (Location, Storage, Bluetooth, Physical Location, Phone, etc.), but lowers your trip score if the phone moves, jostles, or slides at all while you drive, A pain in the neck to deal with it every time. Also, it recorded a trip I did not make in my vehicle, but that my spouse drove us in his vehicle. So far after1 month its only an $11.10 discount for 6 months, but we will see. I would not recommend this app. Allstatea was much more user friendly and less \"Big Brother.\"
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5
May 3, 2023

LHN

Personal article policy

[REDACTED NAME] was very helpful with my personal articles policy. I made my payment for 2023 to my auto policy. She was very helpful to ensure payment when to the correct department.
1
March 17, 2023

Love2sing_

Customer Concerns or Customer Loyalty Mean Nothing

After almost 20 years of being a State Farm customer, I will be moving on to another insurance carrier. I took my car to be repaired at a State Farm preferred body shop after a collision with a deer. Traumatizing! The repair shop didn’t submit all the needed repairs to State Farm in an effort to cut corners and still do the work just barely under the threshold of my vehicle being totaled. When I went to pick up my car, the engine light was on, ...
After almost 20 years of being a State Farm customer, I will be moving on to another insurance carrier. I took my car to be repaired at a State Farm preferred body shop after a collision with a deer. Traumatizing! The repair shop didn’t submit all the needed repairs to State Farm in an effort to cut corners and still do the work just barely under the threshold of my vehicle being totaled. When I went to pick up my car, the engine light was on, my instrument panel wasn’t working, and my sunroof liner was still sagging inside the vehicle. The repair shop relayed to State Farm that such issues were “pre-existing” issues. This claim was totally untrue. I ended up taking my vehicle to the dealership to fix the electrical issues that did not exist prior to the accident. It was determined at the dealership that those issues were a result of unsavory work performed at the body shop. The final issue was the sunroof liner. The body shop still insisted it was a pre-existing condition. I contacted State Farm directly with my concern. They told me unless I had a photo of the liner intact before the accident, they would stand by the report of the body shop because the shop is on their preferred list. How absurd! My only request was that they send a State Farm representative to look at the sunroof. They would not comply, and I was told that if I need to change insurance companies, they would understand. As a result, I am now financially responsible for this outstanding repair to my vehicle. So, no I would not recommend State Farm as an insurance carrier. They were NOT “like a good neighbor.” They were NOT “there” for me as a customer. If you do select them, make sure you take a picture of your vehicle intact right before you anticipate an accident. Absurd!
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1
March 2, 2023

Amb13

Rather have no insurance

If there is ever a possibility that you may be in an accident, even if you didn't cause it and tried to avoid it.....DONT go to state farm. When your in an accident they don't want to help. They argue about paying you and when they do, it I'd never on time. They keep upping their prices. I wouldn't tell my worst enemy to get insurance through here and have had multiple people go somewhere else. TERRIBLE COMPANY!
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