Universal Property & Casualty Insurance Company Review (2024)

Discover a comprehensive review of Universal Property & Casualty Insurance Company, exploring their diverse coverage options and commitment to protecting your most valuable assets.

UPDATED: Apr 23, 2024Fact Checked

Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Insurance & Finance Analyst

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Insurance Agent

UPDATED: Apr 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Apr 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Apr 23, 2024Fact Checked
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Universal Property & Casualty Insurance Company

Average Monthly Rate For Good Drivers

$100

A.M. Best Rating:

A

Complaint Level:

Low

Pros

  • Comprehensive range of insurance types
  • Competitive pricing
  • Strong financial stability
  • Streamlined claims process
  • Positive customer reviews

Cons

  • Limited availability in certain regions
  • Discounts may vary based on location
  • Limited online policy management options

Explore Universal Property & Casualty Insurance Company, a trusted name in the insurance industry, offering a range of coverage options to safeguard your most valuable assets. The company’s offerings include comprehensive home insurance, auto insurance, flood insurance, condo insurance, and landlord insurance, each tailored to specific needs.

Highlighting Universal Property & Casualty’s commitment to protecting policyholders. From their various discounts to their competitive stance in the market, this article provides insights into why they stand as a reliable choice for insurance needs, ultimately fostering peace of mind for its customers.

Universal Property & Casualty Insurance Company Insurance Coverage Options

In a world filled with uncertainties, having the right insurance coverage is essential to safeguard your assets and secure your peace of mind. Universal Property & Casualty Insurance Company understands this, and they have been dedicated to providing top-notch insurance solutions for years.

Home Insurance:

  • Dwelling Coverage
  • Personal Property Coverage
  • Liability Coverage
  • Additional Living Expenses
  • Medical Payments

Auto Insurance:

  • Liability Coverage
  • Collision Coverage
  • Comprehensive Coverage
  • Uninsured/Underinsured Motorist Coverage
  • Personal Injury Protection (PIP)
  • Rental Car Coverage

Flood Insurance:

  • Building Coverage
  • Contents Coverage
  • Additional Living Expenses
  • Basement Coverage

Condo Insurance:

  • Dwelling Coverage
  • Personal Property Coverage
  • Liability Coverage
  • Loss Assessment Coverage

Landlord Insurance:

  • Dwelling Coverage
  • Loss of Rental Income
  • Liability Coverage
  • Personal Property Coverage (Optional)

Universal Property & Casualty Insurance Company stands as a reliable partner in the world of insurance, offering a diverse portfolio of coverage options to meet the varying needs of their customers. Whether it’s protecting your home, vehicles, or rental properties, they’ve got you covered.

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Universal Property & Casualty Insurance Company Insurance Rates Breakdown

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Driver ProfileUniversal PropertyNational Average
Clean Record$79$119
1+ Ticket$96$147
1+ Accident$113$173
DUI$154$209
Poor Credit$136$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

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Universal Property & Casualty Insurance Company Discounts Available

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DiscountsUniversal Property
Anti Theft11%
Good Student6%
Low Mileage13%
Paperless12%
Safe Driver12%
Senior Driver10%

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Universal Property & Casualty Insurance Company offers various discounts to help policyholders save on their insurance premiums. These discounts can make your insurance coverage more affordable while still providing the protection you need. Here are some of the common discounts offered by the company:

  • Multi-Policy Discount: Bundling multiple insurance policies, such as home and auto insurance, with Universal Property & Casualty can lead to significant savings.
  • Home Safety Features Discount: If your home is equipped with safety features like smoke detectors, burglar alarms, or fire extinguishers, you may be eligible for discounts.
  • Auto Safety Features Discount: Vehicles equipped with safety features such as anti-lock brakes, airbags, and anti-theft devices can qualify for lower auto insurance premiums.
  • Good Student Discount: Young drivers who maintain good grades in school may be eligible for reduced auto insurance rates.
  • Claims-Free Discount: Policyholders who haven’t filed any claims over a specified period may receive a discount as a reward for their responsible behavior.
  • Renewal Discount: Loyalty can pay off. Staying with Universal Property & Casualty over time may earn you a discount on your premiums.
  • Payment Discounts: Some insurers offer discounts for policyholders who choose to pay their premiums annually or via electronic funds transfer (EFT).
  • Home Renovation Discount: If you’ve recently made improvements to your home, such as upgrading the roof or electrical systems, you may qualify for a discount.
  • Defensive Driving Course Discount: Completing a defensive driving course can lead to lower auto insurance rates, especially for older drivers.
  • Safe Driver Discount: Drivers with a clean driving record, free of accidents or violations, may be eligible for discounted auto insurance rates.
  • Loyalty Discount: Staying with Universal Property & Casualty for an extended period can result in discounts that increase the longer you remain a customer.
  • Multi-Car Discount: Insuring multiple vehicles under the same policy can often lead to reduced rates for each vehicle.

It’s important to note that the availability and specific details of these discounts can vary by location and individual circumstances. To take full advantage of potential savings, it’s recommended that you speak with a Universal Property & Casualty Insurance Company agent who can tailor your policy to maximize available discounts based on your unique situation.

How Universal Property & Casualty Insurance Company Ranks Among Providers

Universal Property & Casualty Insurance Company faced competition from several other insurance companies in the property and casualty insurance industry. Please note that the competitive landscape in the insurance industry can change over time, so it’s advisable to check for the most current information. Here are some of the main competitors:

  • State Farm: State Farm is one of the largest insurance companies in the United States, offering a wide range of insurance products, including home and auto insurance. They have a vast customer base and a strong network of agents.
  • Allstate: Allstate is another major player in the insurance industry, providing home, auto, and other insurance types. They are known for their extensive advertising and various coverage options.
  • Progressive: Progressive is known for its auto insurance offerings and innovative approach to pricing policies. They have gained popularity for their use of technology and competitive rates.
  • Geico: specializes in auto insurance and is well-known for its humorous advertising campaigns. They offer competitive rates and have a strong online presence.
  • Liberty Mutual: Liberty Mutual offers a wide range of insurance products, including home and auto insurance. They are known for their diverse coverage options and customer service.
  • Farmers Insurance: Farmers Insurance group provides insurance coverage for homes, vehicles, and businesses. They have a network of agents across the country.
  • Nationwide: Nationwide offers various insurance products, including home and auto insurance. They are known for their “Nationwide is on your side” slogan and extensive coverage options.
  • USAA: primarily serves military members and their families, offering a range of insurance and financial services. They are known for their exceptional customer service and loyalty programs.
  • Travelers: Travelers is a leading property and casualty insurer with a strong focus on commercial insurance. They also provide personal insurance options, including home and auto coverage.
  • Chubb: Chubb is a global insurance company that specializes in high-net-worth individuals and businesses. They provide extensive coverage options for homeowners and businesses.

Each company has its unique strengths, customer base, and coverage offerings, making the industry highly competitive. Universal Property & Casualty Insurance Company would need to differentiate itself through its coverage options, customer service, pricing, and marketing strategies to remain competitive in this landscape.

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Universal Property & Casualty Insurance Company Claims Process

Ease of Filing a Claim

Universal Property & Casualty Insurance Company offers a user-friendly claims process with multiple convenient options for policyholders. Whether you prefer to file a claim online, over the phone, or through their mobile app, the company strives to make the process as hassle-free as possible.

This flexibility ensures that you can choose the method that suits you best, making it easier to initiate a claim when you need it most.

Average Claim Processing Time

When it comes to claim processing time, Universal Property & Casualty Insurance Company aims for efficiency. While actual processing times may vary depending on the nature and complexity of the claim, the company is committed to resolving claims promptly.

Their goal is to provide policyholders with a timely response and quick resolution, reducing the stress and inconvenience often associated with insurance claims.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a valuable indicator of an insurance company’s performance in handling claims. Universal Property & Casualty Insurance Company has received feedback from numerous policyholders regarding their claim resolutions and payouts.

Evaluating this feedback can offer insights into the company’s ability to meet the needs and expectations of their customers during the claims process.

Universal Property & Casualty Insurance Company Digital and Technological Features

Mobile App Features and Functionality

Universal Property & Casualty Insurance Company understands the importance of digital convenience. Their mobile app is equipped with a range of features and functionalities designed to enhance the customer experience.

From accessing policy information to filing claims on-the-go, the app provides a seamless and efficient way for policyholders to manage their insurance needs from the palm of their hand.

Online Account Management Capabilities

Managing your insurance policies and accounts online has never been easier. Universal Property & Casualty Insurance Company offers robust online account management capabilities that allow policyholders to view and update their policies, make payments, and access important documents from their computer or mobile device.

This digital convenience empowers customers to have greater control over their insurance affairs.

Digital Tools and Resources

In addition to their mobile app and online account management, Universal Property & Casualty Insurance Company provides policyholders with a range of digital tools and resources.

These resources can include educational materials, calculators, and guides to help customers make informed decisions about their insurance coverage. These digital assets are aimed at promoting insurance literacy and assisting customers in making the right choices for their unique needs.

Frequently Asked Questions

What types of insurance does Universal Property & Casualty offer?

Universal Property & Casualty Insurance Company offers various coverage options, including comprehensive home insurance, auto insurance, flood insurance, condo insurance, and landlord insurance. These are tailored to specific needs, ensuring protection for diverse assets.

What discounts are available through Universal Property & Casualty Insurance Company?

Universal Property & Casualty provides various discounts to help policyholders save on insurance premiums. Some common discounts offered include multi-policy discounts, home safety features discounts, and loyalty discounts. Specific details and availability may vary by location and individual circumstances.

How does Universal Property & Casualty Insurance Company handle insurance claims?

The company offers a user-friendly claims process with multiple convenient options, such as online filing, phone claims, and a mobile app. They aim for efficient claim processing and timely resolutions, striving to reduce stress and inconvenience for policyholders.

What digital tools and resources does Universal Property & Casualty provide to policyholders?

Universal Property & Casualty offers robust digital features, including a mobile app equipped with various functionalities for policy management, such as accessing policy information and filing claims on-the-go. Additionally, they provide online account management capabilities for payments and document access, along with educational materials to aid informed decision-making.

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Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Insurance & Finance Analyst

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Universal Property & Casualty Insurance Company

2.40 (86 reviews)
5
June 11, 2017

Yuliana

Best Insurance Ever

Last week I had an accident, hopefully everybody was ok. I had full coverage and they gave me the best costumer service. Thank you guys. 
5
June 9, 2017

Alex9753

Review Universal

Great Experience! I adore Universal, they have been a very good car insurance for my new Hyundai Tucson car.
4
May 26, 2017

ExzoOrozco

First big wreck! but it was easy. :)

Even though my car had over $8,000 in damages, my claim was handled swiftly and with very polite service. I can't think of a complaint of the whole process. I'm a patient person, but they exceeded the expectations of any person.
4
May 9, 2017

edleonstgo

Automotive Insurance Review

Its a company with many years in the market. Great service and quick response when you make a claim.
5
April 20, 2017

tee

insurance

great insurance for good price. Easy to apply and they take monthly payments. East to do business with.
4
March 29, 2017

Elsa Gibbons

Universal review

Please Let me if your Policy covers the rate of survival for family members and bank paying the balance of the Morgage.
5
May 20, 2016

Hedin Ray Mitchell

Universal review

I'm hoping this is the right place. I've been trying to all your money I think for an accident happened back in 2014. I think or January 2013, I can't quite remember, but anyhow, I will head down working with payments of $40 when I'm trying to do 50. I've been in the hospital and so I mean you're kind of struggling a little bit here or even worse than I was some email me back if this is the right place
1
July 2, 2015

Charity McNeely

Universal review

This is what it's like to get a bad review from me. Well deserved. If there were such a thing as negative stars, Universal Insurance Company would get -5 stars from me. ‪#‎UniversalInsuranceCompany‬ is THE WORST company I have ever had the frustration of dealing with, not only in the insurance field but in any field, anywhere, at any time. I would recommend them only to people who I despise, and only then to make sure they spend half of e...
This is what it's like to get a bad review from me. Well deserved. If there were such a thing as negative stars, Universal Insurance Company would get -5 stars from me. ‪#‎UniversalInsuranceCompany‬ is THE WORST company I have ever had the frustration of dealing with, not only in the insurance field but in any field, anywhere, at any time. I would recommend them only to people who I despise, and only then to make sure they spend half of each day in Universal Insurance Company's horrid automated hold line. I kept Universal for several years, without incident. Unfortunately, insurance is only useful when you DO have an incident. I was in an accident in May of this year which, by the other driver's admission and by the police report, was entirely not my fault. Since that time, Universal Insurance Company made several terrible mistakes, any one of which would have prompted me to find a new carrier. If you are interested in the details, I have, in my outrage, detailed them below. In Chronological order. Universal: 1) refused to help me with any information or legal advice about my car/claim/insurance adjuster 2) on every occasion kept me on hold for at least half an hour, even if I had a simple issue 3) took my deductible out of my settlement and send me a check without notifying me or having me agree to the process 4) lost my checking information which had been current and active for more than a year, instead reverting back to a closed account number, which almost resulted in a lapse in coverage as they did not call me and only sent me a notice by mail a few days prior to terminating my policy 5) raised my insurance rate after my accident (in the amount of $25 per month) after ASSURING me that it was NOT an at fault accident and would not change my premiums 6) after I canceled my policy and got new insurance through ‪#‎StateFarm‬(love those guys!) they sent me a bill for $125.00 with a notice that said it would be sent to a collection agency within 10 days 7) after the $125 bill sent me another for my increased insurance rate as if my policy is still in effect. 8)Today, stupidly, I called to try to tell the company, for their benefit more than mine, that I had canceled my policy and had paperwork from them proving it. Alas, I only briefly talked to an actual person who told me he would connect me in just a couple of minutes to someone and we could definitely sort it out. I spent 20-30 minutes on hold before giving up, for the very last time on this wretched company. May Universal Insurance Company at 770 Highland Oaks Drive Winston Salem, NC 27103, their incompetent staff, their awful, awful customer service, and that ugly letterhead burn in the fire of a thousand suns.
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