Utica Mutual Insurance Company Review (2024)

Delve into a comprehensive review exploring Utica Mutual Insurance Company, a trusted insurance provider known for its extensive coverage options and commitment to exceptional service.

UPDATED: Apr 23, 2024Fact Checked

Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Insurance & Finance Analyst

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Insurance Agent

UPDATED: Apr 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Apr 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Apr 23, 2024Fact Checked
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Utica Mutual Insurance Company

Average Monthly Rate For Good Drivers

$119

A.M. Best Rating:

A (Excellent)

Complaint Level:

Low

Pros

  • Financial Stability: Utica Mutual has a long-standing history of financial stability, providing policyholders with confidence that their claims will be paid and their coverage will remain intact.
  • Wide Range of Insurance Options: The company offers a comprehensive suite of insurance products, including home, auto, business, life, and umbrella insurance, making it a one-stop solution for various insurance needs.
  • Customization: Utica Mutual allows policyholders to customize their insurance policies to suit their unique requirements, ensuring they get the coverage they need without paying for unnecessary extras.
  • Competitive Pricing: The company is known for offering competitive pricing and a variety of discounts, helping customers save money on their insurance premiums.
  • Exceptional Customer Service: Utica Mutual is praised for its top-notch customer service, providing assistance to policyholders throughout the claims process and addressing inquiries promptly.
  • Strong Customer Reviews: Positive feedback from satisfied customers highlights the company’s commitment to its clients and their satisfaction.

Cons

  • Limited Coverage Area: Utica Mutual primarily serves policyholders in specific geographic areas. This limited coverage area may not be suitable for individuals residing outside of these regions.
  • Online Presence: While the company provides valuable services, its online presence, including website functionality and digital tools, may not be as advanced or user-friendly as some competitors.
  • Complexity for Beginners: The range of insurance options and customization choices may be overwhelming for individuals new to insurance, requiring some guidance to navigate effectively.
  • Availability of Discounts: Eligibility for discounts and savings may vary, and some policyholders may not qualify for certain discounts, potentially impacting the overall cost of coverage.
  • Policy Limitations: Like all insurance providers, Utica Mutual has policy limitations and exclusions that policyholders should be aware of, as they can affect coverage in specific situations.

In this informative article, we explore Utica Mutual Insurance Company, a trusted and financially stable insurance provider with a rich history dating back to 1914. Utica Mutual offers a comprehensive range of insurance policies, including home, auto, business, life, and umbrella insurance, tailored to meet diverse coverage needs.

With a reputation for competitive pricing, exceptional customer service, and the flexibility to customize policies, Utica Mutual stands out as a reliable choice for safeguarding homes, vehicles, businesses, and loved ones.

Satisfied customers highlight the company’s commitment to service, making it a top contender in the insurance industry. Whether you’re looking to protect your assets or secure your family’s future, Utica Mutual is your partner in preserving what matters most.

Utica Mutual Insurance Company (Utica National Insurance Group) Insurance Coverage Options

Understanding the diverse insurance coverage options available is essential for safeguarding your assets, loved ones, and future. Here are the coverage options typically offered by Utica Mutual Insurance Company, presented in a bullet list:

Home Insurance:

  • Dwelling coverage to protect your home’s structure.
  • Personal property protection for your belongings.
  • Liability coverage to safeguard against lawsuits.
  • Additional living expenses coverage for temporary housing.

Auto Insurance:

  • Collision coverage for vehicle damage in accidents.
  • Comprehensive coverage for non-collision incidents like theft or vandalism.
  • Liability coverage to cover damages and injuries to others.
  • Personal injury protection for medical expenses.

Business Insurance:

  • Property and liability coverage to protect your business assets.
  • Business interruption insurance to cover lost income during disruptions.
  • Workers’ compensation to provide for injured employees.

Life Insurance:

  • Term life insurance for affordable, temporary coverage.
  • Whole life insurance for lifelong protection and cash value.
  • Universal life insurance for flexibility in premiums and death benefits.

Umbrella Insurance:

  • Extended liability coverage to protect against large lawsuits.
  • Increased coverage limits for auto and home insurance.

These coverage options allow Utica Mutual to cater to a wide range of insurance needs, from protecting your home and vehicle to safeguarding your business and providing financial security for your loved ones. The specific coverage and policy details may vary, so it’s advisable to consult with Utica Mutual directly to tailor a policy that suits your unique requirements.

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Utica Mutual Insurance Company (Utica National Insurance Group) Insurance Rates Breakdown

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Driver ProfileUtica MutualNational Average
Clean Record$80$119
1+ Ticket$130$147
1+ Accident$160$173
DUI$250$209
Poor Credit$138$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

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Utica Mutual Insurance Company (Utica National Insurance Group) Discounts Available

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DiscountUtica Mutual
Anti Theft4%
Good Student15%
Low Mileage6%
Paperless11%
Safe Driver20%
Senior Driver2%

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Utica Mutual Insurance Company typically offers a variety of discounts to help policyholders save on their insurance premiums. Here are some common discounts you may find with Utica Mutual:

  • Multi-Policy Discount: Save by bundling multiple insurance policies, such as home and auto insurance, with Utica Mutual.
  • Safe Driver Discount: Earn discounts for maintaining a clean driving record without accidents or violations.
  • Security Features Discount: Receive savings for having security features like alarms or anti-theft devices installed in your home or vehicle.
  • Good Student Discount: Students with good grades may qualify for a discount on their auto insurance premiums.
  • Safe Home Discount: Homeowners who have protective measures in place, such as smoke detectors or a security system, may be eligible for this discount.
  • Claim-Free Discount: If you have a history of being claim-free, you could receive a discount on your premiums.
  • Paid-in-Full Discount: Pay your annual premium in one lump sum to qualify for a discount.
  • Paperless Billing Discount: Enroll in paperless billing and receive a discount for electronic statements.
  • Renewal Discount: Enjoy a discount for renewing your policy with Utica Mutual.
  • Association or Group Discounts: Membership in certain associations or groups may make you eligible for additional discounts.

The availability and specifics of these discounts can vary based on your location and the type of policy you’re interested in. It’s advisable to contact Utica Mutual directly or visit their official website to inquire about the discounts available to you and how they can be applied to your insurance coverage.

How Utica Mutual Insurance Company (Utica National Insurance Group) Ranks Among Providers

In this comprehensive guide, we embark on a journey to explore and evaluate how various providers rank within their respective industries. We’ll delve into their strengths, customer satisfaction, and the unique qualities that set them apart. Here are some of the company’s main competitors as of that time:

  • State Farm: State Farm is one of the largest insurance providers in the United States, offering a wide range of insurance products, including auto, home, and life insurance. They have a vast network of agents and a strong online presence.
  • Allstate: Allstate is known for its auto and home insurance offerings and is recognized for its extensive advertising campaigns. They provide a variety of coverage options and discounts to policyholders.
  • Geico: Geico is well-known for its auto insurance and is particularly popular for its competitive rates and online-focused approach. They often emphasize simplicity and cost savings in their marketing.
  • Progressive: Progressive is known for its innovative approach to auto insurance and its “Name Your Price” tool, which allows customers to customize coverage based on their budget.
  • Nationwide: Nationwide offers a range of insurance products, including auto, home, and commercial insurance. They have a significant presence in both personal and commercial insurance markets.
  • Farmers Insurance: Farmers provides a variety of insurance products, including auto, home, life, and business insurance. They are known for their local agents who work closely with policyholders.
  • Liberty Mutual: Liberty Mutual is a global insurer with a substantial presence in the United States. They offer a wide array of insurance options, including auto, home, and specialty lines.
  • Travelers: Travelers is a leading provider of property and casualty insurance for businesses and individuals. They are known for their commercial insurance offerings.
  • USAA: While primarily serving military members and their families, USAA is a prominent insurer with a strong reputation for customer service and a wide range of insurance and financial products.
  • Erie Insurance: Erie Insurance operates primarily in the Mid-Atlantic and Midwest regions and is recognized for its strong customer service and competitive rates.

The competitive landscape can vary by location, and the choice of insurer often depends on individual preferences, coverage needs, and pricing. Additionally, new competitors may have entered the market or existing ones may have expanded their offerings since my last update. It’s essential to research and compare insurance options to find the best fit for your specific needs.

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Utica Mutual Insurance Company Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Utica Mutual Insurance Company prioritizes convenience for its policyholders when it comes to filing insurance claims. They offer multiple channels for filing claims, including an easy-to-use online platform, a dedicated phone line for claim submissions, and a user-friendly mobile app.

This flexibility ensures that customers can choose the method that suits them best, whether they prefer the convenience of digital channels or the personal touch of speaking with a representative over the phone.

Average Claim Processing Time

Utica Mutual Insurance Company is committed to swift and efficient claims processing. While specific processing times may vary depending on the complexity of the claim and other factors, the company strives to handle claims in a timely manner.

Policyholders can expect a reasonable turnaround time for their claims, allowing them to receive the necessary support and compensation promptly.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a crucial aspect of Utica Mutual’s commitment to service excellence. The company takes customer satisfaction seriously and actively seeks feedback on their claim resolutions and payouts.

The reviews and ratings from policyholders often reflect the company’s dedication to fair and efficient claim handling. Utica Mutual Insurance Company aims to provide customers with a positive claims experience, ensuring that their needs are met during challenging times.

Usplate Utica Mutual Insurance Company Digital and Technological Features

Mobile App Features and Functionality

Utica Mutual Insurance Company offers a feature-rich mobile app that empowers policyholders with convenient access to their insurance accounts. The app allows users to view policy details, make payments, file claims, and even access digital insurance cards, providing a seamless and user-friendly experience.

Additionally, the app often includes helpful tools like accident reporting features and emergency assistance contacts, enhancing the overall customer experience.

Online Account Management Capabilities

Policyholders can easily manage their insurance accounts through Utica Mutual’s online portal. The online account management platform offers a range of capabilities, including policy updates, billing management, and the ability to view policy documents.

This digital convenience empowers customers to take control of their insurance policies from the comfort of their own homes, ensuring transparency and accessibility.

Digital Tools and Resources

Utica Mutual Insurance Company provides a wealth of digital tools and resources to support its policyholders. These resources may include informative articles, educational materials, and insurance calculators to help customers make informed decisions about their coverage.

By offering these digital assets, Utica Mutual aims to equip its customers with the knowledge they need to navigate the complexities of insurance effectively.

Frequently Asked Questions

How does Utica Mutual Insurance Company stand out in the insurance industry?

Utica Mutual Insurance Company distinguishes itself through competitive pricing, exceptional customer service, and the flexibility to customize policies. With a history dating back to 1914, it offers a comprehensive range of insurance policies, including home, auto, business, life, and umbrella insurance.

What insurance coverage options does Utica Mutual Insurance Company provide?

Utica Mutual Insurance Company offers a range of coverage options, including home insurance, auto insurance, business insurance, life insurance, and umbrella insurance. These options cater to diverse insurance needs, allowing customers to protect their homes, vehicles, businesses, and loved ones.

What discounts are available with Utica Mutual Insurance Company?

Utica Mutual Insurance Company typically offers various discounts to help policyholders save on premiums. Common discounts may include those for safe driving, bundling policies, and more. Specifics can vary based on location and policy type, so it’s advisable to contact Utica Mutual directly for details.

How does Utica Mutual Insurance Company rank among other insurance providers?

The competitive landscape varies, and Utica Mutual Insurance Company’s ranking depends on individual preferences, coverage needs, and pricing. Research and comparison are essential to finding the best fit. As of the last update, the company is recognized for its commitment to service excellence and customer satisfaction.

What digital and technological features does Utica Mutual Insurance Company offer?

Utica Mutual provides a feature-rich mobile app, offering convenient access to policy details, payments, claims filing, and digital insurance cards. Online account management capabilities allow policyholders to update details and view documents. The company also offers digital tools and resources to educate customers about insurance.

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Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Insurance & Finance Analyst

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Utica Mutual Insurance Company (Utica National Insurance Group)

3.37 (27 reviews)
1
May 27, 2021

hello7789

WORST INSURANCE

This is THE WORST auto insurance that I have been with so far. They take over a month to compensate for my accident and I was always the one calling and reaching out to them to ask about what is happening with the car, if the car will be totaled or not, and how I will be compensated. What triggered me to write this poor review is that they sent a check of $24,000 to the wrong address! First, I called them to find out when the check will be mailed...
This is THE WORST auto insurance that I have been with so far. They take over a month to compensate for my accident and I was always the one calling and reaching out to them to ask about what is happening with the car, if the car will be totaled or not, and how I will be compensated. What triggered me to write this poor review is that they sent a check of $24,000 to the wrong address! First, I called them to find out when the check will be mailed and waited over a week. However, I have not received anything in the mail so I called the adjuster who said that the check was sent the previous week to an address on file which was my old address. I updated this address with an agent after I moved to a new address. Now, they are telling me that I have not updated the address! This adjuster was raising his voice and trying to argue that it was my fault! I told him not to argue with me when I called an agent to change the address as soon after I moved so it is the company's fault for not confirming the address to send the check. They should have confirmed with me the address before sending a check of $24,000. How dumb are they to send a big check without confirming the correct address? They have taken my car total yet I have not received a single payment for the car value. After this horrible experience, I'm definitely changing the auto insurance to a better one who is proactive and does the job right.
1
June 17, 2020

Ranad11

Poor

Poor They will try ripping you off and will increase your rates If your car is hit they will give you a hard time and take 2 weeks or more two pay you
5
February 24, 2020

luckylady30

Happy with Provider

This company is easy to work with and they provided me with a nice discount for bundling my homeowners and auto insurance. I have a "newish" driver and they offered me the best rates.
4
January 12, 2020

dfenton614

Great experience thus far

I have had a great experience with this company so far. Great prices, lowest price that my agent could find and I am able to bundle the home and auto insurance. I have not had to submit a claim yet; therefore, I cannot comment on the claims process. Website is easy to use to review policy information and make payments.
5
August 17, 2019

DNM49

Good service

I have had a good response with claims and the cost beats other carriers by about half. My local agent has been helpful with any changes that I make. Beats nationally advertised companies.
1
March 21, 2019

CompellingCarl

Kept billing after Policy was Cancelled

Tried to cancel my policy after signing up for another company, kept trying to bill me even though I submitted formal paperwork to cancel. The company was very unhelpful in this situation and I would not use this company again.
5
January 9, 2019

MaureenC

Customer service excellent

Their customer service is top notch... which is rare these days. I've had 1 claim with them and it went without a hitch.
5
December 13, 2018

Cjbowden

You can't go wrong with them

Excellent company with great rates, and they won't constantly increase your policy like other companies would.
4
July 1, 2018

charmingtrini

Auto Insurance

Excellent customer service. They always answer questions or queries in timely and efficient manner
5
January 11, 2018

Orthobabe

Great company

Great company so far! Never had a claim or issue. This company was the cheapest of all insurance providers when we checked.
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